| Subject | Date Asked | Expert |
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| Virus | 11/11/2009 | Ramon Zammit |
Q: CSIMHook.dll %26 CSmileyIM Please help me remove these from my Computer as I am a small business man ...
A: its ramon here not brian.. gary,those files look like SPAM. Download this program, update it and ...
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| how to remove alpha antivirus | 11/11/2009 | Lorry |
Q: First of all, thanks for the quick response to my previous question. Secondly I would ike to ask if ...
A: Download Malwarebytes Anti-Malware 1.41 from the following site, once installed check for updates ...
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| PLEASE HELP | 11/11/2009 | Brian Benosky |
Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ...
A: The infection is still present. I believe that Norton may be interfering with the removal process, ...
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| virus may be blocking access to anti-virus software | 11/11/2009 | James Filmer |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: What system are you using? XP Home, Professional, 2000...? If XP, is it the most current version ...
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| PLEASE HELP | 11/11/2009 | Brian Benosky |
Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ...
A: Yes, you are infected with Osawarepro trojan. Osawarepro.com is a rogue website sponsoring the ...
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| virus may be blocking access to anti-virus software | 11/10/2009 | Doug Woodall |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: Its hard to know exactly whats wrong without a diag prog like Hijack This for example. I suggest you ...
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| virus may be blocking access to anti-virus software | 11/10/2009 | James Filmer |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: No anti-virus program running while you're on the Internet is a big mistake coming from very bad ...
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| virus may be blocking access to anti-virus software | 11/10/2009 | Lorry |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: When it gets to that point there will be a tan bar on the top saying something like the previous ...
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| virus? | 11/9/2009 | Brian Benosky |
Q: When utilizing the internet on our desktop, it is an HP Pavilion a1700n, it looks as if another web ...
A: Let's check first to see if there is an infection and remove that before we take on the Norton ...
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| virus may be blocking access to anti-virus software | 11/9/2009 | Lorry |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: Not usually, it could be a simple thing as taking ownership of the file. Check out: ...
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| virus may be blocking access to anti-virus software | 11/9/2009 | James Filmer |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: simon, Do you currently have an anti-virus program running on your system? If so, what is it and is ...
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| virus may be blocking access to anti-virus software | 11/9/2009 | Doug Woodall |
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ...
A: Have you done any MS updates lately? Are you using IE? Its possible a update changed the settings on ...
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| Webwatcher | 11/9/2009 | Brian Benosky |
Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ...
A: The log file looks good. We just need to fix one item. Start HijackThis and click to do a Scan ...
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| Registry Mechanic | 11/9/2009 | James Filmer |
Q: I found Registry Mechanic in my programs but don't believe it was there before. The Malwarebytes and ...
A: Zebbie: A popular search engine will provide 100s of results about Registry Mechanic. I see no ...
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| Virus Problems | 11/7/2009 | Keith Davis |
Q: My computer recently infected by viruses, and the more serious problem is some of my Microsoft Word ...
A: If the viruses are gone and the file is still password protected, it may just be a matter of ...
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| Disk Defrag | 11/6/2009 | Lorry |
Q: i couldn't find a good spot to post this question so i'll just ask you. if you know great if not ...
A: Check out the following for information: ...
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| RAS Async Adapter | 11/6/2009 | James Filmer |
Q: I am using Computer Associates Firewall and since installing it every time I connect to the Internet ...
A: Patricia, Hoping for an easy, simple fix for your problem, Click Start > Control Panel > (Classic ...
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| personal guard, antispyware | 11/5/2009 | James Filmer |
Q: I forgot to mention in my previous email that the personal guard 2009 and the two antispyware ...
A: Zebbie, Hopefully, the information in the other two replies will resolve your issues, including the ...
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| anti virus software | 11/5/2009 | James Filmer |
Q: My Norton anti-virus ran out. So I guess I need to download a copy of the software. Do you have any ...
A: Zebbie, AVG 9.0 full or free version. There's a link on Enrgy21.com's home page for your ...
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| windows xp not starting | 11/5/2009 | James Filmer |
Q: I just had a problem with getting my computer to start up. I had the computer totally shut down ...
A: See: http://www.2-spyware.com/remove-personal-guard-2009.html Personal Guard is a rogue, fake ...
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| webwatcher | 11/4/2009 | Brian Benosky |
Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ...
A: Of course I'd be happy to help. Since I can't scold your boyfriend for violating your privacy (and ...
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| Slow computer | 11/3/2009 | James Filmer |
Q: that why i didn't rate, have done now. The AV2009 still remains in the System Configuration Utility ...
A: I read your followup and answered it within one day (as I did with all my replies to you). As far ...
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| Many Problems | 11/3/2009 | Brian Benosky |
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ...
A: Click the Start button and open your Control Panel. Click on Programs and Features. This will give ...
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| virus | 11/2/2009 | James Filmer |
Q: Last year I spent $300 to clean-up my computer because of a virus. It has happened again, but ...
A: Karen, I believe your core problem is logon.exe. I'm a little surprised that Superantispyware ...
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| Avast | 11/2/2009 | James Filmer |
Q: I've used Norton and McAfee in the past. I've had several people tell me to use the free version of ...
A: The free version has antispyware, anti-rootkit protection and secures e-mail and chats, but it's ...
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| virus | 11/1/2009 | James Filmer |
Q: Last year I spent $300 to clean-up my computer because of a virus. It has happened again, but ...
A: In answer to your question "Will a anti-virus take care of this?", it might. But, first I need to ...
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| Many Problems | 11/1/2009 | Brian Benosky |
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ...
A: So long as they were not identified by Malwarebytes' as threats, I would not be concerned with ...
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| Virus | 10/31/2009 | Lorry |
Q: I am not at all savy about computers, but I know when there is a problem. Last year I ssssssspent ...
A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
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| Computer hangs when i connect to internet | 10/30/2009 | Brian Benosky |
Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ...
A: Have you uninstalled the HP software? If so, run a scan with Malwarebytes' Anti-Malware to delete ...
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| Many Problems | 10/30/2009 | Brian Benosky |
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
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| xtoff | 10/29/2009 | Brian Benosky |
Q: I read your answer on how to fix this problem, but don't see that option when I right click and ...
A: Please download HijackThis to your desktop from here: ...
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| Computer hangs when i connect to internet | 10/28/2009 | Brian Benosky |
Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ...
A: Your HJT file is clean of infections. The error you are experiencing may be caused by your HP ...
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| Digital Line Detect | 10/26/2009 | James Filmer |
Q: Good morning James, Last night I got this Digital Line Detect error. I ran Spybot and Cleaner then ...
A: If you have Malwarebytes, SuperAntispyware, or e-squared (free or full versions links on ...
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| Windows 7 | 10/24/2009 | Brian Benosky |
Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ...
A: Sorry for the delay in getting back to you. PCWorld.com has an excellent article on things you ...
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| Computer turns on but won't load | 10/24/2009 | Ramon Zammit |
Q: Last night my boy friend was checking out a website when he clicked on a link to look at a blog. As ...
A: looks like your computer might have fallen victim to a virus infection. you could try booting your ...
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| Trojan Virus | 10/23/2009 | Doug Woodall |
Q: I have a Trojan that is killing or killed my desktop... message says: "your system is infected with ...
A: What AntiVirus are you using? There is a auto removal tool here at this great site. ...
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| Slow computer | 10/23/2009 | James Filmer |
Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ...
A: I believe my reply (following) was the last one. Was waiting for your response. ...
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| Slow computer | 10/22/2009 | James Filmer |
Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ...
A: "...and it bought up 2 x Antispyware." Not sure what this means. Please explain. About it being in ...
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| Slow computer | 10/22/2009 | James Filmer |
Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ...
A: Peter, It's a fake/rogue anti-virus program that displays fake information messages, conflicts with ...
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| Reset windowns password | 10/22/2009 | Brian Benosky |
Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ...
A: Sorry for the delay in getting to your question. Have you done a chkdsk on the hard drive? It ...
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