Expert: Lorry - 1/28/2008

Question
I found the fix if I was using XP or ME which says it hides in System Restore & to disable it...then run AVG but my hubby is running 98 & every time he tries to update his poker site it displays the virus vault & asks us to put it there. We do....& empty the vault & try to download again & pow!....there it comes again. Is it hiding in Sys Restore? How do we disable it??

thanks!

Answer
Hi Cherie,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

To disable System Restore, go to Start, Programs, Accessories, System Tools, click on System Restore, click System Restore Settings, check turn off System Restore on all drives, Apply, OK.

Don't forget to enable System Restore once the virus is removed.

Hope this helps!
Lorry