Expert: Lorry - 1/21/2008

Question
I need Help...i got this trojan virus and everytime and page loads it says "Your Computer was infected by Unkown Trojan. It's Dangerous for your system(critical file's can be lost) Click ok to download Antispyware program"  we tried around 13 diffrent removal program's and nothing seem's to work i need help and fast thank you

Answer
Hi Bryan,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest installing Spybot Search & Destroy 1.5 for free from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates everytime before running scan with Spybot.

Hope this helps!
Lorry