Expert: Lorry - 1/12/2008

Question
halo my computewr was infected with avirus and now i cant print
when i want to print it opens the print job window and says deleating
then nothing is sent to the printer.
i have tried but it cant go i have kersperky antivirus it doesnt even detect the virus infact it has moved from the pc to the laptob over word documents
i cant print abnything what shouls i do i have deleated and reinstalled the printer drivers but nothing  

Answer
Hi Govan,

Not knowing which virus was on the PC, I would suggest using Internet Explorer and go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

If that doesn't do the trick, uninstall and then reinstall the printer.

Hope this helps
Lorry