Expert: Brian Benosky - 10/26/2008

Question
Hello Brian –I am really hoping you can help as I have spent many hours trying to clean both my systems – desktop and laptop.  This is a long post!

Info:  
Desktop and Laptop both running XP Pro SP 3
Comodo and Zone Alarm firewalls installed respectively
AVG G Free on both
Spyware Blaster/Spybot S&D/Adaware on both plus a couple of other things on laptop

Both started to run very slowly about a week ago – on startup and internet pages.  Did an internet speed test and broadband ok.

Undertook:
scandisk/ defrag/ clear temp files/  removed files from startup/  downloaded CC Cleaner/ ran various online scans which brought up cookies except for XoftspySE which on both computers brought up Trojan backdoorIRCbot ARQ which I didn’t find on any of the other scans.  

I ran Hijack this after downloading one recommended piece of software  Malwarebytes Anti-malware which again only found cookies.  

I am assuming the Trojan may be causing the problems but can you please advise how to remove it?  I was reluctant to pay for the software as no other scan found it. I have posted both Hijack logs for PC and laptop respectively below and I would be very grateful for any advice as I feel I have exhausted my knowledge.

DESKTOP LOG;
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:36:18, on 26/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesLavasoftAd-Awareaawservice.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32LEXBCES.EXE
C:WINDOWSsystem32spoolsv.exe
C:Program FilesCommon FilesRealUpdate_OBrealsched.exe
C:WINDOWSsystem32rundll32.exe
C:Program FilesEPSONESM2eEBSVC.exe
C:Program FilesCOMODOFirewallcfp.exe
C:PROGRA~1AVGAVG8avgtray.exe
C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
C:PROGRA~1AVGAVG8avgwdsvc.exe
C:Program FilesCOMODOFirewallcmdagent.exe
C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWLService.exe
C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWUSB54GSv2.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:program filesvoipcheapcomvoipcheapcom.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:PROGRA~1AVGAVG8avgrsx.exe
C:Program FilesWindows Media PlayerWMPNSCFG.exe
C:Program FilesMicrosoft AntiSpywaregcasDtServ.exe
C:Program FilesMicrosoft OfficeOFFICE11OUTLOOK.EXE
C:Program FilesMicrosoft OfficeOFFICE11WINWORD.EXE
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://uk.msn.com/
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://uk.msn.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:Program FilesRealRealPlayerrpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_03binssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:program filesgooglegoogletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier3.0.1225.9868swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:program filesgooglegoogletoolbar4.dll
O4 - HKLM..Run: [COMODO Firewall Pro] "C:Program FilesCOMODOFirewallcfp.exe" -h
O4 - HKLM..Run: [AVG8_TRAY] C:PROGRA~1AVGAVG8avgtray.exe
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [TrojanScanner] C:Program FilesTrojan RemoverTrjscan.exe /boot
O4 - HKLM..Run: [gcasServ] "C:Program FilesMicrosoft AntiSpywaregcasServ.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [VoipCheapCom] "C:program filesvoipcheapcomvoipcheapcom.exe" -nosplash -minimized
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKCU..Run: [ccleaner] "C:Program FilesCCleanerCCleaner.exe" /AUTO
O4 - HKUSS-1-5-18..Run: [PcSync] C:Program FilesNokiaNokia PC Suite 6PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUSS-1-5-18..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUSS-1-5-18..Run: [swg] C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [PcSync] C:Program FilesNokiaNokia PC Suite 6PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: &Search - ?p=ZUxdm080YYGB
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:PROGRA~1MICROS~3OFFICE11EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03binssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSbdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSbdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3OFFICE11REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (first direct internet banking plus digital safe) - https://internetbankingplus2.firstdirect.com/ibplus/frontdoorFD.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex...
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/27.49/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom0cb0c154c9c7056534a0995bad29c7bf64e3d72004ca61d074dfa4caf9d2d6f7fa/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://smg1950.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://www.virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h20264.www2.hp.com/ediags/hpfix/sj/en/check/xp/qdiagh.cab?326
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by123fd.bay123.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O20 - AppInit_DLLs: C:WINDOWSsystem32guard32.dll,avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:Program FilesLavasoftAd-Awareaawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgwdsvc.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:Program FilesCOMODOFirewallcmdagent.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:Program FilesEPSONESM2eEBSVC.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:Program FilesNOSbingetPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:WINDOWSsystem32LEXBCES.EXE
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:program filescommon fileslogishrdlvmvfmLVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:Program FilesCommon FilesLogiShrdSrvLnchSrvLnch.exe
O23 - Service: ServiceLayer - Nokia. - C:Program FilesPC Connectivity SolutionServiceLayer.exe
O23 - Service: WUSB54GSv2SVC - GEMTEKS - C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWLService.exe

--
End of file - 11498 bytes

LAPTOP LOG:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:38:13, on 26/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesIntelWirelessBinEvtEng.exe
C:WINDOWSExplorer.EXE
C:Program FilesIntelWirelessBinS24EvMon.exe
C:Program FilesIntelWirelessBinWLKeeper.exe
C:WINDOWSsystem32ZoneLabsvsmon.exe
C:Program FilesLavasoftAd-Awareaawservice.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
C:PROGRA~1AVGAVG8avgwdsvc.exe
C:Program FilesBonjourmDNSResponder.exe
C:Program FilesFightersconfigservice.exe
C:Program FilesIntelWirelessBinRegSrvc.exe
C:PROGRA~1AVGAVG8avgrsx.exe
C:Program FilesFighterslicenseservice.exe
C:Program FilesFightersupdateservice.exe
C:Program FilesFightersScannerService.exe
C:PROGRA~1AVGAVG8avgtray.exe
C:Program FilesJavajre1.6.0_07binjusched.exe
C:WINDOWSsystem32rundll32.exe
C:Program FilesFightersspywarefighterSpywarefighterUser.exe
C:Program FilesZone LabsZoneAlarmzlclient.exe
c:program filesfightersspywarefighterSPYWAREfighterTray.exe
C:program filesvoipcheapcomvoipcheapcom.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:Program FilesMessengermsmsgs.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesInternet ExplorerIEXPLORE.EXE
C:Program FilesCommon FilesMicrosoft SharedWindows LiveWLLoginProxy.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_07binssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:program filesgooglegoogletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier3.1.807.1746swg.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:Program FilesZoneAlarmSBbar1.binSPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:program filesgooglegoogletoolbar2.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:Program FilesZoneAlarmSBbar1.binSPYBLOCK.DLL
O4 - HKLM..Run: [AVG8_TRAY] C:PROGRA~1AVGAVG8avgtray.exe
O4 - HKLM..Run: [spywarefighterguard] C:Program FilesFightersspywarefighterSpywarefighterUser.exe
O4 - HKLM..Run: [ZoneAlarm Client] "C:Program FilesZone LabsZoneAlarmzlclient.exe"
O4 - HKCU..Run: [VoipCheapCom] "C:program filesvoipcheapcomvoipcheapcom.exe" -nosplash -minimized
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKCU..Run: [ccleaner] "C:Program FilesCCleanerCCleaner.exe" /AUTO
O4 - HKUSS-1-5-18..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSbdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSbdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactiv...
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/30.66/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal2.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muwe...
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-b6721bfdaccb2dd7.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab...
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} (Bonusprint Image Uploader Version 4.5 Control) - http://webalbum.bonusprint.com/ukipc01/downloads//ImageUploader4.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:Program FilesLavasoftAd-Awareaawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:Program FilesIntelWirelessBinEvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: KService - Kontiki Inc. - C:Program FilesKontikiKService.exe
O23 - Service: PTK License-FIGHTERS-297811811 - SPAMfighter - C:Program FilesFighterslicenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-297811811 - SPAMfighter - C:Program FilesFightersupdateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-297811811 - SPAMfighter - C:Program FilesFightersScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-297811811 - SPAMfighter - C:Program FilesFightersconfigservice.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:Program FilesIntelWirelessBinRegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:Program FilesIntelWirelessBinS24EvMon.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:WINDOWSsystem32ZoneLabsvsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:Program FilesIntelWirelessBinWLKeeper.exe

--
End of file - 11090 bytes

Many thanks Sheila  

Answer
Hi Sheila

I'm going to ask that you repost these logs, as they are missing the proper format.  Your logs should look like this:

Running processes:
C:\WINDOWS\System32\smss.exe

and not like this:

Running processes:
C:WINDOWSSystem32smss.exe

When the logs open in notepad, click on Format, and check off Word Wrap, then copy the logs here.  You may also send them to me as an attachment at numbersix6@yahoo.com.

Brian