Expert: Lorry - 10/19/2008

Question
Hi Leslie,
Whenever I use a particular program--itunes.com--once it is loaded and on my screen, a Microsoft-looking popup appears. It is titled, "Connect to content.komando.com". [komando.com is a site I sometimes go to, but the problem exists whether or not I've logged-in to komando.com].

Below the title are graphics of a silver and a gold key, followed by:

The server content.komando.com at content.komando.com requires a username and password.

Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection).

A drop-down box has two e-mail addresses,one that no longer exists and the other I rarely use. Neither is the correct login for komando.com.  This problem happens EVERY time, even when I am not looking for, or logged into, komando.com.

Can you help me? Thanks!

Answer
Hi David,

Check for spyware. You can download Spybot for free from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates before running a scan.

You might want to take this time to check for viruses also. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry