Expert: Brian Benosky - 10/10/2008

Question
I have a Dell XPS desktop that keeps showing in the task bar on the bottom right I have a infection in my computer. It says to click here and windows will download the latest anti-spyware removal software. When I click there.....nothing happens. I have run Embarq Online Security with spyware scan and have done a complete computer scan numerous times. What can I do to get deep in this computer and remove the virus or spyware. This computer is located in my home office.

Answer
Hi Sam

Please download Malwarebytes' Anti-Malware to your desktop from here:
http://www.besttechie.net/tools/mbam-setup.exe
Double-click mbam-setup.exe and follow the prompts to install the program.
 * At the end, be sure a checkmark is placed next to
       o Update Malwarebytes' Anti-Malware
       o and Launch Malwarebytes' Anti-Malware
 * then click Finish.
 * If an update is found, it will download and install the latest version.
 * Once the program has loaded, select Perform full scan, then click Scan.
 * When the scan is complete, click OK, then Show Results to view the results.
 * Be sure that everything is checked, and click Remove Selected.
 * When completed, a log will open in Notepad.  Copy and paste that log in a follow-up here.

I will also require a log from Trend Micro's HijackThis.
Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in your reply with the Malwarebytes log.


Brian