Computer Security & Viruses/constant opopping up of ads

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Expert: - 10/16/2008


Question
I dont know what to do , have scanned with norton anti virus also purchased x.soft spy , of the web scanned with that and reg clean. Following day after previously eliminating all problems shown? Still constant flow of adverts causing problems with my both when on line and when I left it off line, came back to find further ads on?


Answer
Hello Diane,


Click on the link below to download and install CCLEANER;
http://www.ccleaner.com/download
Run it to entirely fix the registry and clear it of infections
Run it to clear the system of cookies
Run it to clear the system of orphaned shortcuts and many other problems.

Once done please restart computer and click on the link below to download and install Malwarebytes' Anti-Malware;
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
Install an update then run it to scan for underlying malware/spyware/resistant infections within the Registry.
When complete, you are greeted by a result log, please save it and copy and paste it here for me. Otherwise continue to let the program delete/remove the infections.
Restart the computer.


Kind Regards,
Lenny.

Computer Security & Viruses

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Lenny

Expertise

NB:I do not accept PRIVATE QUESTIONS I can answer most questions based on Windows XP PRO infections.From the most common troubling issues related to eradicating sticky Worm infection(those that tend to become invisible in a client's computer). This is a form of correcting client's PC malfunction from my PC via communication through the internet. The following is a list of problems I can eradicate remotely(via remote Assistance made possible by Windows Live Messenger); -Virus and Spyware removal, Trojans, Browser hijackers and the like. NB:YOU BETTER NOT ASK ME A SIMILAR QUESTON THAT YOU HAVE ASKED SEVERAL EXPERTS ON THE BOARD/FORUM FOR I WON'T BE PREPARED TO ANSWER. MANY APOLOGIES. Again... I prefer to strictly respond to IT Security Questions in this department. I will not respond to repetitive questions I will not respond to SPAM questions e.g. email account password resets etcetera.

Experience

I have been in the IT industry for nearly a decade now.I have a dignified experience in working under the umbrella of Windows XP environment i.e. installation, maintenance and re-allocation in case an infection worm infections, Trojans, Spyware, Malware set in.

Education/Credentials
I have been troubleshooting and maintaining system based on the Windows XP Pro environment for about 10 years now.

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