Computer Security & Viruses/infostealer.wowcraft

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Expert: - 10/23/2008


Question
Brian. i had to start a new question because it said i had asked too many. I did not think to tell you that i had already turned off system restore. i turned off norton anyway and mcafee detected it on reboot. thanks, kevin

Answer
Hi Kevin

You need to uninstall one of the antivirus programs.  They are conflicting and hampering the cleanup.  If you are going to uninstall Norton, use their removal tool found here:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

After uninstalling, reboot into Safe Mode With Networking and run the ESET Online Scan found here:

http://www.eset.com/onlinescan/

Let me know the results.

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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College Educated Self-taught Computer Skills

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