Expert: Lorry - 10/14/2008

Question
Hi, Although I have Avast, Norton, etc all the PROTECTION??
?? I still was infected with virus,possibly when Avast was
waiting for renewal???, all were confined in the virus
chest I deleted them apart from 3 kernel windsock iil,was
this correct, and where have they gone, BEN

Answer
Hi Ben,

You should only have one anti-virus program running at any given time. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry