Expert: Brian Benosky - 11/10/2008

Question
Hi Brian - I have had to do a new post as it said too many followups:


Hi Sheila

Your laptop seems to be well configured.  It should be able to run all your apps without slowing down considerably as you say it has.  The only program I am not familiar with is Spamfighter.  What can you tell me about this program, and was the computer OK before installing the program?  You can post me the desktop Combofix log as well, and let me know how the computer is running now.

"You asked what Spamfighter was - I don't appear to have this on my laptop now as I deleted it - it blocked spam into my email account.  Laptop appears to be running faster now but I have encountered a couple of problems since running combofix - the system doesn't retain my cookies even though I have gone back and ticked the box - each time I have to log into my yahoo email and other accounts that I should remain recognised on.
The other new problem is that almost each web page comes up as not displayed or web page expired and when I click refresh or the back cursor I get to the page.  These are new problems.

Desktop log below - this is becoming a major problem - so slow it can take half an hour to do anything so I can't use it:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:39, on 2008-11-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesLavasoftAd-Awareaawservice.exe
C:WINDOWSsystem32LEXBCES.EXE
C:WINDOWSsystem32spoolsv.exe
C:Program FilesEPSONESM2eEBSVC.exe
C:Program FilesCommon FilesAppleMobile Device SupportinAppleMobileDeviceService.exe
C:PROGRA~1AVGAVG8avgwdsvc.exe
C:Program FilesCOMODOFirewallcmdagent.exe
C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
C:WINDOWSSystem32svchost.exe
C:PROGRA~1AVGAVG8avgtray.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWLService.exe
C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWUSB54GSv2.exe
C:WINDOWSsystem32ctfmon.exe
C:program filesvoipcheapcomvoipcheapcom.exe
C:Program FilesMicrosoft AntiSpywaregcasDtServ.exe
C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:PROGRA~1AVGAVG8avgrsx.exe
C:WINDOWSexplorer.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:Program FilesRealRealPlayer
pbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_03inssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:program filesgooglegoogletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier.0.1225.9868swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:program filesgooglegoogletoolbar4.dll
O4 - HKLM..Run: [COMODO Firewall Pro] "C:Program FilesCOMODOFirewallcfp.exe" -h
O4 - HKLM..Run: [AVG8_TRAY] C:PROGRA~1AVGAVG8avgtray.exe
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [TrojanScanner] C:Program FilesTrojan RemoverTrjscan.exe /boot
O4 - HKLM..Run: [gcasServ] "C:Program FilesMicrosoft AntiSpywaregcasServ.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [COMODO Internet Security] "C:Program FilesCOMODOFirewallcfp.exe" -h
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [VoipCheapCom] "C:program filesvoipcheapcomvoipcheapcom.exe" -nosplash -minimized
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKCU..Run: [ccleaner] "C:Program FilesCCleanerCCleaner.exe" /AUTO
O4 - HKCU..Run: [swg] C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
O4 - HKUSS-1-5-18..Run: [PcSync] C:Program FilesNokiaNokia PC Suite 6PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUSS-1-5-18..Run: [Picasa Media Detector] C:Program FilesPicasa2PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUSS-1-5-18..Run: [swg] C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [PcSync] C:Program FilesNokiaNokia PC Suite 6PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: &Search - ?p=ZUxdm080YYGB
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:PROGRA~1MICROS~3OFFICE11EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03inssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_03inssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:WINDOWSdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3OFFICE11REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (first direct internet banking plus digital safe) - https://internetbankingplus2.firstdirect.com/ibplus/frontdoorFD.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex...
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/27.49/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom0cb0c154c9c7056534a0995bad29c7bf64e3d72004ca61d074dfa4caf9d2d6f7fa/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://smg1950.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://www.virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h20264.www2.hp.com/ediags/hpfix/sj/en/check/xp/qdiagh.cab?326
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by123fd.bay123.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:Program FilesLavasoftAd-Awareaawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:Program FilesCommon FilesAppleMobile Device SupportinAppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgwdsvc.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:Program FilesCOMODOFirewallcmdagent.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:Program FilesEPSONESM2eEBSVC.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:Program FilesNOSingetPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver   Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodiniPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:WINDOWSsystem32LEXBCES.EXE
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:program filescommon fileslogishrdlvmvfmLVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:Program FilesCommon FilesLogiShrdSrvLnchSrvLnch.exe
O23 - Service: ServiceLayer - Nokia. - C:Program FilesPC Connectivity SolutionServiceLayer.exe
O23 - Service: WUSB54GSv2SVC - GEMTEKS - C:Program FilesLinksys Wireless-G USB Wireless Network MonitorWLService.exe

--
End of file - 11009 bytes

Thanks for your help again

Answer
Hi Sheila

For the laptop, IE7's settings may have been compromised due to the spyware, and removing the malware "broke" explorer.  You could try uninstalling IE, then reinstalling.  I suggest, however to upgrade to IE8, which is in the late beta stage and is due for release soon.  The program is very stable and secure.  The download link is:

http://www.microsoft.com/windows/internet-explorer/beta/default.aspx

As for the desktop, I am beginning to think that hardware may be at fault.  Download and run the Belarc Advisor from here:

http://www.belarc.com/free_download.html

I need to know the make and model of your hard drive(s).  The Belarc scan will list your drive and the SMART status of the drive.  Let me know the findings, or send me the log at numbersix6@yahoo.com.  

Brian