Expert: Brian Benosky - 11/8/2008

Question
QUESTION: Hello Brian –I sent this question to you a couple of weeks ago and you asked me to re-run Hijack this and send to your yahoo email which I did but didn't hear back from you so I am repeating the post with the re-done logs.

"I am really hoping you can help as I have spent many hours trying to clean both my systems – desktop and laptop.  This is a long post!

Info:  
Desktop and Laptop both running XP Pro SP 3 Comodo and Zone Alarm firewalls installed respectively AVG G Free on both Spyware Blaster/Spybot S&D/Adaware on both plus a couple of other things on laptop

Both started to run very slowly about a week ago – on startup and internet pages.  Did an internet speed test and broadband ok.

Undertook:
scandisk/ defrag/ clear temp files/  removed files from startup/  downloaded CC Cleaner/ ran various online scans which brought up cookies except for XoftspySE which on both computers brought up Trojan backdoorIRCbot ARQ which I didn’t find on any of the other scans.  

I ran Hijack this after downloading one recommended piece of software  Malwarebytes Anti-malware which again only found cookies.  

I am assuming the Trojan may be causing the problems but can you please advise how to remove it?  I was reluctant to pay for the software as no other scan found it. I have posted both Hijack logs for PC and laptop respectively below and I would be very grateful for any advice as I feel I have exhausted my knowledge."

Desktop log:
ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:00:55, on 27/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54GSv2.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\program files\voipcheapcom\voipcheapcom.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [VoipCheapCom] "C:\program files\voipcheapcom\voipcheapcom.exe" -nosplash -minimized
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: &Search - ?p=ZUxdm080YYGB
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (first direct internet banking plus digital safe) - https://internetbankingplus2.firstdirect.com/ibplus/frontdoorFD.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/27.49/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom0cb0c154c9c7056534a0995bad29c7bf64e3d72004ca61d074dfa4caf9d2d6f7fa/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://smg1950.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://www.virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h20264.www2.hp.com/ediags/hpfix/sj/en/check/xp/qdiagh.cab?326
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by123fd.bay123.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll,avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: WUSB54GSv2SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 11211 bytes

Laptop log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:39:44, on 27/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Fighters\configservice.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Fighters\licenseservice.exe
C:\Program Files\Fighters\updateservice.exe
C:\Program Files\Fighters\ScannerService.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
c:\program files\fighters\spywarefighter\SPYWAREfighterTray.exe
C:\program files\voipcheapcom\voipcheapcom.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
c:\program files\internet explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [VoipCheapCom] "C:\program files\voipcheapcom\voipcheapcom.exe" -nosplash -minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactiv
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/30.66/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal2.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muwe
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-b6721bfdaccb2dd7.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} (Bonusprint Image Uploader Version 4.5 Control) - http://webalbum.bonusprint.com/ukipc01/downloads//ImageUploader4.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: PTK License-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\licenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\updateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\ScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\configservice.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 11070 bytes

Thanks


ANSWER: Hi Sheila

I am sorry that I did not return your email.  It may have been mistakenly sent to my spam folder.  In any event, let's see about getting your computer back to normal.  Please download ComboFix and save to your desktop:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

  Note: It is important that it is saved directly to your desktop
  Close any open browsers.
  Double click on combofix.exe and follow the prompts.
  When it's finished it will produce a log.
  Post the contents of the C:\ComboFix.txt into your next reply with  a new HJT log.
  
Note: Do not mouseclick combofix's window while it's running.
  That may cause the program to freeze/hang.

Brian


---------- FOLLOW-UP ----------

QUESTION: Hi Brian - thanks for your prompt response.  I manage to run the combofix and get a log for the laptop but was unable to get a log for the desktop I just got various messages that access denied but no log and temp01 the system cannot find the file.  Hijackthis logs for both laptop and desktop:

Laptop combofix log

ComboFix 08-11-07.01 - user 2008-11-08  2:25:35.1 - NTFSx86
Microsoft Windows XP Professional  5.1.2600.3.1252.44.1033.18.1326 [GMT 0:00]
Running from: c:\documents and settings\user\Desktop\ComboFix.exe
* Created a new restore point

[COLOR=RED][B]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/B][/COLOR]
.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\Downloaded Program Files\setup.inf
c:\windows\system32\mdm.exe

.
(((((((((((((((((((((((((   Files Created from 2008-10-08 to 2008-11-08  )))))))))))))))))))))))))))))))
.

2008-10-26 19:18 . 2008-10-26 19:18   <DIR>   d--------   c:\program files\CCleaner
2008-10-26 18:33 . 2008-11-08 02:30   3,112,992   --ahs----   c:\windows\system32\drivers\fidbox.dat
2008-10-26 18:33 . 2008-11-01 00:59   34,700   --ahs----   c:\windows\system32\drivers\fidbox.idx
2008-10-26 18:31 . 2008-10-26 18:31   <DIR>   d--------   c:\program files\ZoneAlarmSB
2008-10-26 18:28 . 2008-10-26 18:28   <DIR>   d--------   c:\documents and settings\All Users\Application Data\MailFrontier
2008-10-26 18:28 . 2008-10-26 18:31   4,212   ---h-----   c:\windows\system32\zllictbl.dat
2008-10-26 18:27 . 2008-07-09 09:05   75,248   --a------   c:\windows\zllsputility.exe
2008-10-26 18:26 . 2008-10-26 18:27   <DIR>   d--------   c:\windows\system32\ZoneLabs
2008-10-26 18:26 . 2008-10-26 18:26   <DIR>   d--------   c:\program files\Zone Labs
2008-10-26 18:26 . 2008-07-09 09:05   1,086,952   --a------   c:\windows\system32\zpeng24.dll
2008-10-26 18:26 . 2008-11-07 20:33   352,918   --a------   c:\windows\system32\vsconfig.xml
2008-10-26 18:25 . 2008-11-08 02:21   <DIR>   d--------   c:\windows\Internet Logs
2008-10-26 16:45 . 2008-10-26 16:49   <DIR>   d--------   c:\program files\SpywareBlaster
2008-10-26 16:45 . 2008-10-26 17:14   <DIR>   d-a------   c:\documents and settings\All Users\Application Data\TEMP
2008-10-26 14:24 . 2008-10-26 14:24   <DIR>   d--------   c:\program files\Malwarebytes' Anti-Malware
2008-10-26 14:24 . 2008-10-26 14:24   <DIR>   d--------   c:\documents and settings\user\Application Data\Malwarebytes
2008-10-26 14:24 . 2008-10-26 14:24   <DIR>   d--------   c:\documents and settings\All Users\Application Data\Malwarebytes
2008-10-26 14:24 . 2008-10-22 16:10   38,496   --a------   c:\windows\system32\drivers\mbamswissarmy.sys
2008-10-26 14:24 . 2008-10-22 16:10   15,504   --a------   c:\windows\system32\drivers\mbam.sys
2008-10-26 14:02 . 2008-10-26 14:02   <DIR>   d--------   c:\program files\Trend Micro
2008-10-26 13:29 . 2008-10-26 13:29   <DIR>   d--------   c:\program files\XoftSpySE
2008-10-26 11:22 . 2008-10-26 11:25   <DIR>   d--------   c:\program files\Windows Live Safety Center
2008-10-26 10:07 . 2008-10-26 10:07   <DIR>   d--------   c:\program files\Panda Security
2008-10-26 10:07 . 2008-06-19 17:24   28,544   --a------   c:\windows\system32\drivers\pavboot.sys
2008-10-25 22:27 . 2008-10-25 22:29   <DIR>   d--------   c:\program files\Fighters
2008-10-25 22:27 . 2008-10-25 22:27   <DIR>   d--------   c:\documents and settings\All Users\Application Data\Fighters
2008-10-24 23:16 . 2008-10-25 00:26   <DIR>   d--------   c:\windows\BDOSCAN8
2008-10-23 19:21 . 2008-10-16 20:00   102,664   --a------   c:\windows\system32\drivers\tmcomm.sys
2008-10-23 18:24 . 2008-10-15 16:34   337,408   -----c---   c:\windows\system32\dllcache\netapi32.dll
2008-10-16 23:30 . 2008-08-14 10:11   2,189,184   -----c---   c:\windows\system32\dllcache\ntoskrnl.exe
2008-10-16 23:30 . 2008-08-14 10:09   2,145,280   -----c---   c:\windows\system32\dllcache\ntkrnlmp.exe
2008-10-16 23:30 . 2008-08-14 09:33   2,066,048   -----c---   c:\windows\system32\dllcache\ntkrnlpa.exe
2008-10-16 23:30 . 2008-08-14 09:33   2,023,936   -----c---   c:\windows\system32\dllcache\ntkrpamp.exe
2008-10-16 23:30 . 2008-09-15 12:12   1,846,400   -----c---   c:\windows\system32\dllcache\win32k.sys
2008-10-16 23:19 . 2008-09-08 10:41   333,824   -----c---   c:\windows\system32\dllcache\srv.sys
2008-10-16 23:14 . 2008-05-01 14:33   331,776   -----c---   c:\windows\system32\dllcache\msadce.dll
2008-10-16 23:12 . 2008-04-11 19:04   691,712   -----c---   c:\windows\system32\dllcache\inetcomm.dll
2008-10-16 23:07 . 2004-08-12 13:34   221,184   --a------   c:\windows\system32\wmpns.dll
2008-10-16 22:59 . 2008-10-16 22:59   <DIR>   d--------   c:\windows\system32\scripting
2008-10-16 22:59 . 2008-10-16 22:59   <DIR>   d--------   c:\windows\system32\en
2008-10-16 22:59 . 2008-10-16 22:59   <DIR>   d--------   c:\windows\system32\bits
2008-10-16 22:59 . 2008-10-16 22:59   <DIR>   d--------   c:\windows\l2schemas
2008-10-16 22:55 . 2008-10-16 22:55   <DIR>   d--------   c:\windows\ServicePackFiles
2008-10-16 22:37 . 2008-04-14 00:11   1,888,992   ---------   c:\windows\system32\ati3duag.dll
2008-10-16 20:00 . 2008-10-23 19:22   <DIR>   d--------   c:\documents and settings\user\.housecall6.6
2008-10-16 07:02 . 2008-10-26 10:03   <DIR>   d--------   c:\documents and settings\user\Application Data\HouseCall 6.6

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-26 19:31   ---------   d-----w   c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2008-10-26 18:32   ---------   d-----w   c:\documents and settings\All Users\Application Data\Kontiki
2008-10-26 17:12   ---------   d-----w   c:\program files\Spybot - Search & Destroy
2008-10-21 19:12   ---------   d-----w   c:\program files\VoipCheapCom
2008-10-19 18:34   ---------   d-----w   c:\documents and settings\user\Application Data\gtk-2.0
2008-10-18 19:56   ---------   d-----w   c:\documents and settings\All Users\Application Data\WLInstaller
2008-10-16 23:09   ---------   d-----w   c:\program files\MSN Messenger
2008-10-11 21:58   209   ----a-w   c:\windows\Fonts\ChristmasCheer.txt
2008-10-04 10:09   ---------   d-----w   c:\program files\examotion
2008-09-26 15:33   15,496   ----a-w   c:\windows\system32\drivers\vffilter.sys
2008-09-18 22:57   ---------   d-----w   c:\documents and settings\user\Application Data\Skype
2008-09-18 20:26   ---------   d-----w   c:\documents and settings\user\Application Data\skypePM
2008-09-15 12:12   1,846,400   ----a-w   c:\windows\system32\win32k.sys
2008-09-08 10:41   333,824   ----a-w   c:\windows\system32\drivers\srv.sys
2008-08-26 07:24   826,368   ----a-w   c:\windows\system32\wininet.dll
2008-08-14 10:09   2,145,280   ----a-w   c:\windows\system32\ntoskrnl.exe
2008-08-14 09:33   2,023,936   ----a-w   c:\windows\system32\ntkrnlpa.exe
2008-04-06 15:19   9   ----a-w   c:\documents and settings\user\Application Data\mdb.bin
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"VoipCheapCom"="c:\program files\voipcheapcom\voipcheapcom.exe" [2008-09-18 9218872]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2008-09-16 1833296]
"ccleaner"="c:\program files\CCleaner\CCleaner.exe" [2008-09-29 1279216]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-04 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-09-29 1234712]
"spywarefighterguard"="c:\program files\Fighters\spywarefighter\SpywarefighterUser.exe" [2008-09-26 180872]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-07-09 919016]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-05-27 413696]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Picasa Media Detector"="c:\program files\Picasa2\PicasaMediaDetector.exe" [2008-02-26 443968]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=avgrsstx.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.lnk
backup=c:\windows\pss\Adobe Gamma Loader.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^InterVideo WinCinema Manager.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\InterVideo WinCinema Manager.lnk
backup=c:\windows\pss\InterVideo WinCinema Manager.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
--a------ 2008-01-11 22:16 39792 c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2008-04-14 00:12 15360 c:\windows\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxhkcmd]
--a------ 2006-07-14 17:04 77824 c:\windows\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxpers]
--a------ 2006-07-14 17:08 118784 c:\windows\system32\igfxpers.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxtray]
--a------ 2006-07-14 17:07 94208 c:\windows\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelWireless]
--a------ 2006-08-02 00:32 696320 c:\program files\Intel\Wireless\Bin\iFrmewrk.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelZeroConfig]
--a------ 2006-08-02 00:38 802816 c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
--a------ 2008-03-30 09:36 267048 c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\kdx]
--a------ 2008-02-27 16:56 1032376 c:\program files\Kontiki\KHost.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
--------- 2008-04-14 00:12 1695232 c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
--a------ 2007-01-19 12:54 5674352 c:\program files\MSN Messenger\msnmsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NBJ]
--------- 2005-04-14 16:56 1957888 c:\program files\Ahead\Nero BackItUp\NBJ.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
--a------ 2001-07-09 11:50 155648 c:\windows\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-05-27 09:50 413696 c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpybotSD TeaTimer]
-rahs---- 2008-09-16 12:16 1833296 c:\program files\Spybot - Search & Destroy\TeaTimer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
--a------ 2008-06-10 03:27 144784 c:\program files\Java\jre1.6.0_07\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
--a------ 2008-04-04 20:44 68856 c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VoipCheapCom]
--a------ 2008-09-18 20:15 9218872 c:\program files\VoipCheapCom\voipcheapcom.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BluetoothAuthenticationAgent]
--a------ 2008-04-14 00:12 110592 c:\windows\system32\bthprops.cpl

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SigmatelSysTrayApp]
--a------ 2006-03-24 17:30 282624 c:\windows\stsystra.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\VoipCheapCom\\VoipCheapCom.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Whale Communications\\Client Components\\3.1.0\\WhlClnt3.exe"=
"c:\\Program Files\\Microsoft Office\\Office\\WINWORD.EXE"=
"c:\\Program Files\\Kontiki\\KService.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2008-06-19 28544]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-08-30 97928]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-08-30 231704]
R2 PTK License-FIGHTERS-297811811;PTK License-FIGHTERS-297811811;c:\program files\Fighters\licenseservice.exe [2008-09-26 283272]
R2 PTK Live Update-FIGHTERS-297811811;PTK Live Update-FIGHTERS-297811811;c:\program files\Fighters\updateservice.exe [2008-09-26 307848]
R2 PTK Scanner-FIGHTERS-297811811;PTK Scanner-FIGHTERS-297811811;c:\program files\Fighters\ScannerService.exe [2008-09-26 311944]
R2 PTK SharedAccess-FIGHTERS-297811811;PTK SharedAccess-FIGHTERS-297811811;c:\program files\Fighters\configservice.exe [2008-09-26 139912]
R3 Vfscan;Vfscan;c:\windows\system32\DRIVERS\vffilter.sys [2008-09-26 15496]
S3 DMService;Whale Component Manager;c:\windows\DOWNLO~1\DMService.exe [2008-01-18 423576]

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-10-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]

2008-11-07 c:\windows\Tasks\XoftSpySE 2.job
- c:\program files\XoftSpySE\XoftSpy.exe [2008-10-23 18:58]

2008-10-26 c:\windows\Tasks\XoftSpySE.job
- c:\program files\XoftSpySE\XoftSpy.exe [2008-10-23 18:58]
.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-AVG7_CC - c:\progra~1\Grisoft\AVG7\avgcc.exe
MSConfigStartUp-Device Detection - e:\photoservice\dd.exe


.
------- Supplementary Scan -------
.
R0 -: HKCU-Main,Start Page = hxxp://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R0 -: HKLM-Main,Start Page = hxxp://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 -: HKCU-Internet Settings,ProxyOverride = *.local
R1 -: HKCU-Internet Settings,ProxyServer = webcache.virginmedia.com:8080

O16 -: {42D683F7-9C1B-11D7-A860-005056C00001} - hxxps://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
c:\windows\Downloaded Program Files\tprdpnt.inf
c:\windows\system32\TPClnt.dll
c:\windows\system32\TPClnRDP.dll
c:\windows\system32\TPView.dll
c:\windows\Downloaded Program Files\TPWebRDP.ocx

O16 -: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://212.147.17.64/activex/AMC.cab
c:\windows\Downloaded Program Files\setup.inf
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-08 02:30:06
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-11-08  2:32:51
ComboFix-quarantined-files.txt  2008-11-08 02:32:11

Pre-Run: 102,876,274,688 bytes free
Post-Run: 102,902,345,728 bytes free

221   --- E O F ---   2008-10-23 19:16:25

Laptop Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:47:02, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Fighters\configservice.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Fighters\licenseservice.exe
C:\Program Files\Fighters\updateservice.exe
C:\Program Files\Fighters\ScannerService.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
c:\program files\fighters\spywarefighter\SPYWAREfighterTray.exe
C:\WINDOWS\System32\svchost.exe
C:\program files\voipcheapcom\voipcheapcom.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=0oisjac37ooqk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [VoipCheapCom] "C:\program files\voipcheapcom\voipcheapcom.exe" -nosplash -minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactiv
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/30.66/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal2.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muwe
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-b6721bfdaccb2dd7.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} (Bonusprint Image Uploader Version 4.5 Control) - http://webalbum.bonusprint.com/ukipc01/downloads//ImageUploader4.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: PTK License-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\licenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\updateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\ScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\configservice.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 10808 bytes

Desktop Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:39, on 2008-11-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54GSv2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\program files\voipcheapcom\voipcheapcom.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mg40.mail.yahoo.com/dc/launch?.rand=6vru8ihu65g12
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = webcache.virginmedia.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [VoipCheapCom] "C:\program files\voipcheapcom\voipcheapcom.exe" -nosplash -minimized
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: &Search - ?p=ZUxdm080YYGB
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (first direct internet banking plus digital safe) - https://internetbankingplus2.firstdirect.com/ibplus/frontdoorFD.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex
O16 - DPF: {42D683F7-9C1B-11D7-A860-005056C00001} (.print Client RDP Webinstall) - https://www.virtualpc.ema.kpmg.com/whalecom7551c1ea34d2e1d9393d95d075f197ec32cdbb195da245696e1b4e5bf43a9f2093/whalecom1/TPRDPenN.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/27.49/uploader2.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://portal.kpmg.co.uk/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://www.virtualpc.ema.kpmg.com/whalecom0cb0c154c9c7056534a0995bad29c7bf64e3d72004ca61d074dfa4caf9d2d6f7fa/whalecom1/msrdp.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://smg1950.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://www.virtualpc.ema.kpmg.com/InternalSite/WhlCompMgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://212.147.17.64/activex/AMC.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h20264.www2.hp.com/ediags/hpfix/sj/en/check/xp/qdiagh.cab?326
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by123fd.bay123.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: WUSB54GSv2SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 11009 bytes




ANSWER: Hi Sheila

Because I get easily confused, let's work on one PC at a time. :-)
The main problem I see with the laptop is that there are quite a number of memory intensive programs running at startup.  Not knowing the system specs, I can't say for sure, but I am thinking that these programs are straining the laptop to it's limits.  Can you confirm for me the make and model of the laptop and specs like RAM and CPU and hard drive size?  Also, after running ComboFix, did you notice any change in speed?

Brian

---------- FOLLOW-UP ----------

QUESTION: Sorry about confusing you - I though because they both had the same issue it was ideal to deal with both.  Anyway laptop details
Dell Latitude D520 - Ram 1.99 gb - Intel (R) CPU T2400 @ 1.83 Ghz - Physical Memory 2048.00mb

I can't say there was a noticeable difference but maybe slightly.

When we get around to discussing the desktop I wanted to let you know that I finally managed to get a log off Combofix

Thanks

Answer
Hi Sheila

Your laptop seems to be well configured.  It should be able to run all your apps without slowing down considerably as you say it has.  The only program I am not familiar with is Spamfighter.  What can you tell me about this program, and was the computer OK before installing the program?  You can post me the desktop Combofix log as well, and let me know how the computer is running now.

Brian