Expert: Lorry - 12/23/2008

Question
Every time I turn my computer on, this message appears after the desktop loads:

RunDLL
Error Loading C:\Windows\system32\cpmsky.dll
The specified module could not be found.

What could it be and how can I fix it?

Thanks for any help!


Answer
Hi Beth,

Try downloading Spybot from:

http://www.download.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html

If that doesn't do the trick, using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hapy Holidays!
Lorry