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Answer Hi Skott
Looking over the log, I don't see any malware which would cause a browser redirect, but the problem you are having may not be related to Norton. I suggest removing the AskSearchBar by going into your Control Panel and running Add/Remove Programs. I would also try temporarily removing ZoneAlarm. After that, reboot and see if you can't change the start page. If those suggestions don't solve the problem, then we know Norton is most likely to blame.
Brian
"Nowadays, if you aren't a geek, you better know one."
Alright...Zone Alarm is gone, but I cannot find this ask search bar....would the Google Toolbar suffice??
Hi Skott
You are correct. Looking over your log again, there is no AskToolbar. It must have been lack of sleep on my part, I'm sorry. By removing ZoneAlarm, did that help the browser redirect? You can leave Google alone, that would not cause it. My money is still on Norton.
Brian
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Brian Benosky
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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
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