Expert: Brian Benosky - 2/25/2008

Question
QUESTION: Hi again Brian

Apparently I've been following you up too often, so here's a new/old question.

I tried to uninstall Zone Vector, but the same message appeared  ' True Vector Internet Monitor was not uninstalled. The uninstaller was not able to stope the TrueVector software service. This will happen if other software is using the True Vector engine. To uninstall ZA Security Suite make sure all other True Vector based programs have been closed.'

Your second point: as far as I know Anti virus is contained in the Zone Alarm Security Suite.

I'll wait till midnight here for your reply, to see if I can enter Monday with a clean slate!

Thanks for everything!

Christine

ANSWER: Hi Christine

Try shutting down your Zone Alarm Firewall before you try to uninstall the program again.  Also, try stopping TrueVector from the TaskManager.  Press CTRL-ALT-DEL keys at the same time.  This will bring up the Task Manager.  Click the Processes tab, highlight TrueVector (or similar), then click End Process.  Windows will bother you about it not being safe.  Just click yes, close Task Manager, then run the uninstall again.

Brian

---------- FOLLOW-UP ----------

QUESTION: Hello again

How do I shut down Zone Alarm? Uninstalling doesn't work. There doesn't seem to be anything resembling TrueVector in Processes of TaskManager.

Yours in spirit

Christine

ANSWER: Look for vsmon.exe in Task Manager.  Normally, if you right click on the ZoneAlarm icon in the bottom right of your screen near the clock, you should see an option to exit the program.

11:50

---------- FOLLOW-UP ----------

QUESTION: Hi

It was midnight, I tried to send my reply to your last message and my computer crashed. I had established there is no icon and access was denied me to stop vsmon.exe

Oh, and I've turned into a pumpkin.

Christine

Answer
LOL! :-)

I was going to use that line!  I am going to look up a way to stop the process and post it to you, but I don't want you to stay up all night waiting.  It's 7:30pm here in the States, so I've got some time before I turn in.  Evidently, you are not the only person who has this problem with Zone Alarm, judging by the number of posts I've seen on the topic.  I'm wondering if you tried a reinstall now, would the program let you?  Anyway, get some sleep and I will speak with you tomorrow.  Also, to stop filling up AllExperts with follow-ups, you may reach me at numbersix6@yahoo.com.  Have a good night Cinderella!

Brian


*EDIT*
I found some useful tips here:
http://www.pcuser.com.au/pcuser/hs2.nsf/web/8C25EB88BE9BD0C7CA256D8200372F80
One of those is bound to work.

Try this posted suggestion first:

UNINSTALL
---------
1) Restart PC in safe mode (Restart the PC and keep pressing the F8 key until a menu comes on.  Choose "Boot Windows in Safe Mode").
2) Disable True Vector Service.
>> Goto Control Panel-Administrative Tools-Service. Locate 'True Vector Internet Monitor' on the list. Right-click 'Properties'. On General tab, down arrow on 'Start Up Type' and select DISABLED.
3) Restart PC normally. Recheck service to make sure that True Vector Internet Monitor still shows DISABLED.
4) Right-click Task Bar and select 'Task Manager'. Check the Processes tab and verify that vsmon.exe is not there. Keep it up for monitoring.
5) Now run Zone Alarm Pro uninstall program.
>> Goto Start/Programs/ZoneAlarm/Uninstall ZoneAlarm Security. Uninstall will now begin.
6) Quickly switch back to Task Manager to monitor Processes tab while uninstall executes.
If vsmon.exe appears on Task Manager-Processes table, right-click 'End Process Tree'. Uninstall continues to run.
7) vsmon.exe came up a couple of more times. Right-click 'End Process Tree' each time it appears.
8) Uninstall program finishes successfully.
9) Restart PC back in normal mode.

REINSTALL
---------

I downloaded the latest version from www.zonealarm.com.  It installed successfully.

I then restarted my PC again one last time. Zone Alarm Pro works OK.

OR try this post:

I clicked on CTRL+ALT+DEL to bring up the task mgr. From there I clicked on the "processes" tab and highlited "zlclient.exe" I next clicked on "end process" and said "yes" to the warning message. This turned off the TrueVector. I was then able to uninstall Zone Alarm. I haven't tried to re-install the program yet...so I don't know if this solution will hinder any future attempts at re-installing.

PS....I didn't monkey with the "vsmon.exe" file.


Brian