Computer Security & Viruses/"Hey, is this really you?" virus

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Expert: Lorry - 4/5/2008


Question
I got this virus just today.  I've already tried one fix-up solution, which didn't help.  I was hoping if you can help me get rid of it; it's been closing my messenger windows and sending them the link to the virus as well.

Answer
Hi Vanessa,

Not knowing what you tried, I would suggest that you go to the following site using Internet Explorer:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry

Computer Security & Viruses

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Lorry

Expertise

I can answer most questions regarding viruses/Trojans and help to remove them.

Experience

This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

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