Computer Security & Viruses/INSTALLING PROBLEMS 360/SPL 2

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Expert: - 4/22/2008


Question
Hi there,
I hope you can help me. I am trying to install 360 from
a disk I bought. I keep getting the following msg:
You must update your Windows XP Service Pack 2 or higher
before installing. The windows update gives you increased stability and security.
After receiving the above msg, I downloaded the SP2 from
microsoft web site. After that I tried again to install
the 360. I have to get this installed as I can't afford to
buy more and at this time I don't have any viris protection so I am staying off the web unless necessary.
Thank you in advance.

Answer
Hi Barbara

I'm sorry for the delay in getting back to you with a reply as I have been dealing with house flooding and have been unable to volunteer my time this week here.  Please look at the following link for installing Norton 360 2.0:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl...
If that does not help, try tech support here:
http://www.symantec.com/norton/support/selectproduct_kb.jsp
If there are further problems, please let me know.  Good luck!

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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