Expert: Lorry - 4/3/2008

Question
Hi,
i've clicked on a forwarding link (in msn)which brings me to Hotmail page that requires sign in to checked on 'who is blocking you at msn?'. The bug kept sending out links to my contact list, and may sign me out when im in or sign in when im not using PC. Have tried using/doing 1)housecall scan 2)reinstall program 3)change of password 4)reformat PC but all failed. Thought of closing down the account, what do you reckon? Please advice if there is any better option out?

Answer
Hi Amelia,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Spybot - Search & Destroy 1.5.2 from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates before running a scan.

Hope this helps!
Lorry