Expert: Lorry - 4/14/2008

Question
My Girlfriends computer has been closing full screen games to open up Internet Explorer with pages she had previously visited. Task manager said when she tried to end the task that the programme was not responding and when she clicked close programme, it did not close. This happened quite a few times getting worse with more IE windows popping up each time.

I'm guessing this is a virus and i just wandered whether you could give me information regarding what this virus is and how it may be removed?

Thanks,

Mark.

Answer
Hi Mark,

I never heard of this problem, saying that I suggest you check for viruses and/or spyware. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

To check for spyware, download Spybot - Search & Destroy 1.5.2 from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates before running scan.

Hope this helps!
Lorry