Expert: Doug Woodall - 4/13/2008

Question
I have "windows xp" and I am having trouble removing these programs from my computer:  "error cleaner," "privacy protector," and "spyware & malware protection."  I don"t know how they got on my computer but need help to remove them. They have even taken over my "desktop background."  I tried to remove them by going to "add/remove programs but could not find them listed. Please help me.

Answer
Hi Russell,
What AntiVirus and AntiSpyware are you using?
Head over to this link at MajorGeeks.com
http://forums.majorgeeks.com/showthread.php?t=74265

Dnload the SmithFraud Fix and run it.

If this does not resolve the problem, register at Majorgeeks and submit a case in the Malware Removal section of the Forum.

They are good people there and will help you.

Hope this helps.