Expert: Lorry - 4/13/2008

Question
I have the virus heat bug that keeps telling me I have viruses.  I have scanned and removed everything.  The program runs first on the task bar when booting and constantly reminds me of my viruses which is really virus heat trying to sell me their package.  How do I get rid of it?  Thanks.

Answer
Hi Jim,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Also check out the following:

http://www.pchubs.com/blogs/virus-heat-removal-process-remove-virus-heat

Hope this helps!
Lorry