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About Lorry
Expertise
I can answer most questions regarding viruses/Trojans and help to remove them.

Experience
This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.
 
   

You are here:  Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > possible virus

Computer Security & Viruses - possible virus


Expert: Lorry - 4/5/2008

Question
Hi...I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 days ago, my computer suddenly started dragging. On initial startup, the page takes a long time to open...kind of freezes for a bit. Then I seem to be able to navigate normally. However, in some sites such as Yahoo games, I can get into the master game room but, am unable to open a new (personal) game room...it times out and gives me an error that says I need to allow popups. I have popups allowed in these sites. In other sites opening a new window takes a long time, as well. I have run various scans, downloaded service packs, and still seem to have the problem.

Hope you can help!!
Thanks
Pam

Answer
Hi Pam,

Not knowing which scans you have run, check for spyware using Spybot - Search & Destroy 1.5.2:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates before running a scan.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry

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