Expert: Lorry - 4/15/2008

Question
hello i have just had mt home computer hacked into by someone,
whoever it was they knew what thay were doing because they managed to not only disable my task manager, but disable windows defender and norton 360, and now i have a trogan doing more damage to my computer. is there anything i can do to repair my computer without reformatting my hardrive?

shane

Answer
Hi Shane,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Once you remove the threat, install an anti-virus program, keep it up to date and run a virus scan once a week.

I would also suggest installing a firewall program. ZoneAlarm is a good and free one available from:

http://www.download.com/ZoneAlarm-Firewall-Windows-2000-XP-/3000-10435_4-1003988...

Check out the following also:

http://ask-leo.com/why_is_my_task_manager_disabled_and_how_do_i_fix_it.html

Hope this helps!
Lorry