| Subject | Date Asked | Expert |
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| download failed on 2 programs due to error | 8/28/2008 | Brian Benosky |
Q: I have XP Home Edition with SP 2, two running anti-virus/adware-spyware programs (Hauri ViRobot ...
A: Which build of Avant are you trying to install? There was a problem with older versions. The ...
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| Virus/Malare or something else | 8/28/2008 | Brian Benosky |
Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ...
A: Your HJT program is out of date. Please uninstall then download and reinstall from here: ...
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| trojan zlob | 8/28/2008 | Brian Benosky |
Q: ran scan in safe mode, still says cannot be removed from an unsupported file. It did say virus was ...
A: Please download HijackThis to your desktop from here: ...
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| virus finding without antivirus | 8/28/2008 | Keith Davis |
Q: I read one documents about "how can we understand our computer has virus without anti virus ...
A: No, that is not an acceptable way to find a virus. Viruses come in more ways than just .dll files. ...
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| your opinion on a few products I use | 8/28/2008 | Keith Davis |
Q: My OS is XP and I would like your expert opinion on a few products that I use and, if you do not ...
A: 1. I honestly have never heard of the anti-virus software you mentioned. This does not mean it is ...
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| a few questions | 8/28/2008 | Doug Woodall |
Q: First, I want you to know that I really appreciate your time and efforts responding to my questions. ...
A: I dont think so, as far as protection levels, if you know where to get your facts. Avast and AVG are ...
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| a few questions | 8/28/2008 | Doug Woodall |
Q: First, I want you to know that I really appreciate your time and efforts responding to my questions. ...
A: Imloader is not considered to be a pest. I dont know why ThreatFire saw it as being connected with ...
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| zone alarm internet security suite 2008 | 8/27/2008 | Keith Davis |
Q: I tried to install ZoneAlarm Internet Security Suite 2008 but the installation failed because of ...
A: Make sure you disabled Windows Firewall, Windows Defender, and the other security programs included ...
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| the last hijack scan. . .hopefully | 8/27/2008 | Brian Benosky |
Q: Good morning Brian! I am happy to report that my computer has not redirected me or had any weird ...
A: The log looks clean. We just need to do a bit of housework. Open HijackThis and click to run a ...
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| computer redirection! | 8/26/2008 | Brian Benosky |
Q: please help! Lately when i use google or msn, my computer will redirect me to another ...
A: The scan removed one browser redirect program, but the computer still seems to be infected by ...
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| computer redirection! | 8/25/2008 | Brian Benosky |
Q: please help! Lately when i use google or msn, my computer will redirect me to another ...
A: You do have a few nasties running. It will be best to exit all other anti-malware programs (Norton, ...
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| Virus | 8/25/2008 | Brian Benosky |
Q: I e-mailed you earlier this evening (UK time) and have now decided to download the trendsecure ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
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| Spyware or Virus? | 8/25/2008 | Lorry |
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ...
A: If you have access to another computer, try downloading the free version of AVG and then install and ...
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| Spyware or Virus? | 8/25/2008 | Lorry |
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ...
A: With Internet Explorer opened, go to Tools, Delete Browsing History, in the next window click Delete ...
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| computer problems | 8/24/2008 | Brian Benosky |
Q: about 4 or 5 days ago my computer started to boot up very slowly, sometimes the cpu would turn off ...
A: This sounds like a hardware issue, particularly the hard disk drive. You can try downloading the ...
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| help with possible hijacker | 8/24/2008 | Brian Benosky |
Q: Hey, my girlfriend has something nasty on her computer, it has stopped Norton antivirus from loading ...
A: I will need to determine exactly what is running in order to offer a course of action to you. ...
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| Trojan Removal | 8/23/2008 | Lorry |
Q: I need some help removing a "Trojan Horse Dropper.Agent.JOC". I have a free edition of AVG, which ...
A: Disable System Restore before removing the virus, now run the scan and remove the virus, reboot ...
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| MSN messenger problems | 8/22/2008 | Brian Benosky |
Q: I ran the above Hijackthis and still I have this problem outlined below. I have a computer wuth ...
A: Try the following: Click start->run->type cmd, click ok, then type in CHKDSK and press enter. After ...
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| Virus removing. | 8/22/2008 | Brian Benosky |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Yes, the icons next to the Start button are quick links, or shortcuts, and do not need to be closed. ...
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| antivirus2008 (grrrrr) | 8/21/2008 | Brian Benosky |
Q: it would appear i have been infected with a program called antivirus2008. problems being - ...
A: Glad you got it fixed. Read about the program and steps for removal here: ...
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| Removing virus | 8/21/2008 | Doug Woodall |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Did it give you the names of the Viruses? Are you using the free version? You should be able to just ...
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| AVG antivirus | 8/21/2008 | Carolyn Meinel |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Don't worry about the viruses AVG finds. There are many thousands of different viruses and other ...
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| closing a window and a browser window? | 8/21/2008 | Brian Benosky |
Q: I do not know how to close a window or a browser window and I see things like this sometimes asking ...
A: I'm not sure what you are asking in your first question, but to close a window, you simply click the ...
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| antivirus2008 (grrrrr) | 8/20/2008 | Brian Benosky |
Q: it would appear i have been infected with a program called antivirus2008. problems being - ...
A: Please download HijackThis to your desktop from here: ...
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| Mystery firewall holes | 8/20/2008 | Doug Woodall |
Q: online security scanners report my port 20 is closed, 21 open and 53 closed. All other ports are ...
A: Port 20 should be closed if a Firewall is in use, it waits for a FTP command to open it. Port 21 ...
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| I have a very nasty virus | 8/20/2008 | Keith Davis |
Q: I am using now mozilla firefox 3.0.1 but i could not load any webpages involving antiviruses and ...
A: This is weird. I have never run across this problem before. It would probably be best to go straight ...
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| virus help | 8/20/2008 | Carolyn Meinel |
Q: i have gotten a virus which turned my desktop white with a box in the middle that said something to ...
A: Welcome to the Russian Mafia, delivered fresh to your desktop daily! Seriously, the infection you ...
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| Search Settings Notification/Settings | 8/19/2008 | Doug Woodall |
Q: I use Windows XP Pro on a Dell 8300. I have the latest editions of Spybot Search and Destroy, and ...
A: Both make changes to the registry when installed. I didnt get any pop-ups but Im using a different ...
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| I have a very nasty virus | 8/19/2008 | Keith Davis |
Q: I am using now mozilla firefox 3.0.1 but i could not load any webpages involving antiviruses and ...
A: It may not be a virus. Have you been able to connect to the internet since installing firefox? If ...
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| Virus removing. | 8/19/2008 | Brian Benosky |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Moving the file to the virus vault is the safest bet. Here is the information from AVG: "When you ...
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| Search Settings Notification/Settings | 8/19/2008 | Keith Davis |
Q: I use Windows XP Pro on a Dell 8300. I have the latest editions of Spybot Search and Destroy, and ...
A: Did you install Dealio Toolbar? If you did not you should check this thread out ...
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| Security | 8/18/2008 | Doug Woodall |
Q: My virus scanner has detected a tracking cookie and trojan horse which I think is called ...
A: I suggest heading over to MajorGeeks.com then. Register and post your log in the Malware section of ...
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| avg8 | 8/18/2008 | Keith Davis |
Q: why does it take nearly 2 hours to run a scan with avg8
A: 1. You have a large hard drive 2. The settings in AVG are set to scan the whole computer. From ...
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| antivirus software | 8/18/2008 | Keith Davis |
Q: what is the best anti virus software? I do a lot of internet searchs, I veiw pic dump, video and ...
A: I assumed you would have Windows Firewall running. This will only be the case if you are running ...
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| virussen | 8/17/2008 | Brian Benosky |
Q: There are less threats and infections but there are still many... There are no popups when surfing; ...
A: Yes, you can uninstall Spyware Doctor. There are a few other programs that you can uninstall or ...
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| Security | 8/17/2008 | Doug Woodall |
Q: My virus scanner has detected a tracking cookie and trojan horse which I think is called ...
A: This showed up about 3 yrs ago and it was never really decided if it was Malware or not. I'd dnload ...
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| Search Settings Notification/Settings | 8/17/2008 | Keith Davis |
Q: I use Windows XP Pro on a Dell 8300. I have the latest editions of Spybot Search and Destroy, and ...
A: If you can send me the link to where you found the exact problem on google as yours. You can do this ...
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| virussen | 8/17/2008 | Brian Benosky |
Q: There are less threats and infections but there are still many... There are no popups when surfing; ...
A: You're very welcome for the help. Things are looking better in your log file. I will need you to ...
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| hijacthis logfile | 8/17/2008 | Brian Benosky |
Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ...
A: Download and Install SDFix from here: http://downloads.andymanchesta.com/RemovalTools/SDFix.exe Save ...
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| virus tracing | 8/17/2008 | Keith Davis |
Q: when your computer has spyware is it possible to detect where it came from?
A: Try downloading and installing spybot search and destroy, update it and do a scan. When detected ...
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