| Subject | Date Asked | Expert |
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| bug??? | 12/2/2008 | Brian Benosky |
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ...
A: I need you to first clean out your temp files. Please click Start->Run then type cleanmgr and click ...
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| bug??? | 12/2/2008 | Brian Benosky |
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ...
A: It does seem like you have a BHO redirecting your web pages. Let's see exactly what we are dealing ...
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| Hijackthis Log! | 11/30/2008 | Brian Benosky |
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ...
A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
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| Hijackthis Log! | 11/29/2008 | Brian Benosky |
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ...
A: You didn't say which malware scans you have done, but there are still a few unwanted processes ...
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| scan update... | 11/29/2008 | Brian Benosky |
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ...
A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
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| firewall turns off | 11/29/2008 | James Filmer |
Q: Mr. Filmer My firewall has now turned off a couple times and I subsequently have gotten over 10 ...
A: What's best for us (E21), may not be for you. The free/free trial versions of Sunbelt Personal ...
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| firewall turns off | 11/28/2008 | James Filmer |
Q: Mr. Filmer My firewall has now turned off a couple times and I subsequently have gotten over 10 ...
A: In the long run, firewalls, anti-virus and anti-spyware applications won't work like they should on ...
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| spyware and adwares | 11/28/2008 | Brian Benosky |
Q: i am not able to post more follow upto my question ...
A: The log file is clean. You do, however, need to install some form of antivirus protection. I ...
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| Spyware & Anti Virus Programs | 11/27/2008 | Keith Davis |
Q: I read one of you other answers regarding virus' & spyware. I tried downloading Spybot search & ...
A: It is not uncommon for AVG to give the message that it could not connect to the server. It does it ...
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| dll error | 11/26/2008 | James Filmer |
Q: I cannot remove the following dll files. ? I ran in safe mode MV REG Clean, reg clean, Malwarebytes, ...
A: Bob, Did you receive error messages? In other words, have no reason to believe they should be ...
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| scan update... | 11/26/2008 | Brian Benosky |
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ...
A: XP Home should work just as well...did you try to use it when scannow asked for a disk? The error ...
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| Trojan-KeyLogger.Win32.Fung | 11/26/2008 | Keith Davis |
Q: I keep getting a pop-up about this Trojan trying to get me to buy software to remove it. Do you know ...
A: The software the program is trying to get you to install is bogus. It is malware and will even do ...
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| Worm Autorun.MSC | 11/26/2008 | Brian Benosky |
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ...
A: Your HJT log looks good. You have more than one antivirus program running at the same time. They ...
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| resycled\boot.com | 11/25/2008 | Keith Davis |
Q: I recently got this error when trying to access my external hard drive. I searched this error and ...
A: Actually you may fix your internet connection by uninstalling Norton's and keeping AVG. There are ...
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| virus? | 11/25/2008 | Keith Davis |
Q: Hey, A friend recently got a virus on mhis computer and AVG told him it was removed, however, he has ...
A: Sounds like malware or a trojan to me. Is he running any kind of anti-spyware program? If not he ...
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| autorun.inf virus | 11/25/2008 | James Filmer |
Q: I recently got this error when trying to access my external hard drive. I searched this error and ...
A: http://www.bleuken.com/2008/07/01/preventing-and-removing-autoruninf-virus/ has some valuable info ...
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| resycled\boot.com | 11/25/2008 | Keith Davis |
Q: I recently got this error when trying to access my external hard drive. I searched this error and ...
A: What kind of anti-spyware program are you using? I use Spybot Search and Destroy. It is free. You ...
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| Worm Autorun.MSC | 11/25/2008 | Brian Benosky |
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ...
A: Please download ComboFix to your desktop from here: ...
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| Trojan Virus | 11/24/2008 | Brian Benosky |
Q: I searched your website and found a question that someone else posted, that is actually the same ...
A: Please clarify: "after we did what you had told someone else to do, it won't start in safe mode or ...
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| virus remover | 11/24/2008 | Keith Davis |
Q: I have spyware doctor and im just not real happy with it. Do you have a suggestion for a free virus ...
A: I use 3 different programs and have been virus, spyware, and hack-free for close to 6 years. Believe ...
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| Computer reboot, possible virus? | 11/24/2008 | James Filmer |
Q: I recently had a problem with my computer where it would start rebooting by itself. Originally when ...
A: Don't think it's a virus (though it's not impossible). After careful review of all the possible ...
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| Problem | 11/24/2008 | Brian Benosky |
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ...
A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
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| virus | 11/24/2008 | Brian Benosky |
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ...
A: I'm very glad that things are back to normal. There are a few things left to clean up. Open HJT ...
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| Trojan Virus | 11/23/2008 | Brian Benosky |
Q: I searched your website and found a question that someone else posted, that is actually the same ...
A: I will do my best to get you back up and running. I need to find out what we are dealing with. ...
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| Removing a Trogan | 11/23/2008 | James Filmer |
Q: My aunts Laptop has been infected with WindowsAntivirus 2008 Trogan. How do we remove it? Thank You
A: There is some very useful info here: 1. ...
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| Removing a Trogran | 11/23/2008 | Carolyn Meinel |
Q: My aunts Laptop has been infected with WindowsAntivirus 2008 Trogran. How do we remove it? Thank ...
A: Here's what will almost certainly work. 1) Download either Kapersky Internet Security, which offers ...
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| virus | 11/23/2008 | Brian Benosky |
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ...
A: From the Task Manager, click File->New Task(Run), then type cleanmgr, click OK, and run the cleanup ...
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| overloaded network connection to high speed Internet modem | 11/23/2008 | James Filmer |
Q: My computer recently has some program that sends out 'packets' and receives 'packets' all the time ...
A: Without knowing the system your using, more about your network (card, firewall...), at least some of ...
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| Win32:Trojan-gen {Other} | 11/23/2008 | Lorry |
Q: .. I got a virus Win32:Trojan-gen {Other} detected by my avast antivirus in a removable disk. I ...
A: You could try downloading Norton 360 Version 2.0 for a free 15 day trial period. Once you instll it, ...
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| Computer Virus | 11/22/2008 | Brian Benosky |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ...
A: The first log was indeed formatted properly. Compare the first few lines of the two: 1st: Running ...
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| Can use McAfee (or Norton) with Spyware Doctor? | 11/22/2008 | James Filmer |
Q: I use XP and a subscription to McAfee (but I'm considering changing to Norton 360). I've read very ...
A: First, most reputable anti-spyware software should work well with one or both of them. Not sure why ...
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| Can use Spyware Doctor with Norton 360? | 11/22/2008 | Carolyn Meinel |
Q: I use XP and a subscription to McAfee (but I'm considering changing to Norton 360). I've read very ...
A: McAfee and Norton are correct, Spyware Doctor conflicts with them. With both McAfee and Norton, if ...
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| spyware and adwares | 11/22/2008 | Brian Benosky |
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ...
A: You still have a BHO in the form of the Rediff Toolbar. Rediff Toolbar is browser plug-in that ...
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| Windows doesn't boot up | 11/22/2008 | Brian Benosky |
Q: I have an Acer aspire 3000 laptop. When I try to turn my computer on all I get is the green light ...
A: I have been unable to find much information on why this is happening, however, I have found quite a ...
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| virusscan update and other | 11/21/2008 | Brian Benosky |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: I think that we will have to start looking somewhere else, as your HJT log appears normal. I would ...
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| virusscan update and other | 11/20/2008 | Brian Benosky |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: Start HJT and click the button that says Scan Only. Place a check mark in the box next to the ...
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| spyware and adwares | 11/20/2008 | Brian Benosky |
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
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| Problem "untrusted publisher" for any downloaded file | 11/19/2008 | Brian Benosky |
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ...
A: This problem can occur due to many causes, but I don't feel like it is virus related from what you ...
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| Problem "untrusted publisher" for any downloaded file | 11/19/2008 | Lenny |
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ...
A: The solution will be to Delete the temporary Internet files, Configure security, content, and ...
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| virusscan update and other | 11/19/2008 | Brian Benosky |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: I'd be happy to help you once again. 1. Download combofix and save it to Desktop: ...
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