Expert: Lorry - 5/25/2008

Question
when I scanned my computer with AVG it found the virus in Kodak easyshare and locked this in the vault I am unable to access my pictures as I am unalble to use this program how do I remove swizzor without losing my pictures.

Answer
Hi Cheryel,

Each AV program has different names for the same threat, saying that, I would suggest using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry