Expert: Lorry - 7/7/2008

Question
Hello Lorry,
I have a red icon with a X stating 'You have a security problem' in the sys-tray.  Pop-ups usually appears from time to time.  I know it's a virus, but I don't know how to remove it.  I have McAfee and I also scan for virus in DOS.  Everything seems to be alright, but I cannot remove this icon.  Also, my homepage has been changed to google.  Please assist me in resolving this issue.  I also scan ad-adware in saft-mode, but that didn't resolved the problem.  I uninstalled ad-adware since i have McAfee.  Any advice.

Answer
Hi Mike,

Even though you have McAfee installed, using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Spybot from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Check for updates before running a scan.

Hope this helps!
Lorry