AboutLorry Expertise I can answer most questions regarding viruses/Trojans and help to remove them.
Experience This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.
Question QUESTION: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a virus as I cannot delete it. My antivirus softeware has not found it. It became apparent there was a virus of some description on the machine as when you go into google and search for an item it brings up the list as normal. However when you click on a link it takes you to a completely different web page to the one you have chose. Please advise. Many Thanks
Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.
Write down exactly anything it finds, then go to: http://www.symantec.com/search/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.
Hope this helps!
Lorry
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QUESTION: Hi Lorry,
Thanks for the info. I clicked on the link and then allowed security/installation of active x and virus software. If then says it is downloading the virus checker but it is showing as error on page. I cannot get it to start the scan. Any ideas? Thanks
Answer Hi Suzanne,
Did some more reading on this, are you having trouble getting connected? If yes, check out the following:
