Expert: Lorry - 7/19/2008

Question
QUESTION: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a virus as I cannot delete it.  My antivirus softeware has not found it.  It became apparent there was a virus of some description on the machine as when you go into google and search for an item it brings up the list as normal.  However when you click on a link it takes you to a completely different web page to the one you have chose.  Please advise.  Many Thanks

ANSWER: Hi Suzanne,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry




---------- FOLLOW-UP ----------

QUESTION: Hi Lorry,

Thanks for the info.  I clicked on the link and then allowed security/installation of active x and virus software.  If then says it is downloading the virus checker but it is showing as error on page.  I cannot get it to start the scan.  Any ideas?  Thanks

Answer
Hi Suzanne,

Did some more reading on this, are you having trouble getting connected? If yes, check out the following:

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIs

Go to Windows Update and download the available updates.

Try again with the Symantec virus scan.

Hope this helps!
Lorry