Expert: Lorry - 7/7/2008

Question
How to kill a Virus that cannot be killed by an antivirus software in command window?

Answer
Hi Ko Tha Nyunt,

Usually the Registry needs to edited for the virus to be fully removed. If you think there is a threat/virus on your computer, using Internet Explorer go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry