Expert: Lorry - 7/11/2008

Question
I have an xp cleaner that keeps generating pop ups saying my privacy has been violated.  How can I remove them the ad aware doesnt help at all

Answer
Hi Rene,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Since Adware and Spyware are two different things, I would also suggest downloading the free version of Spybot from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html?hhTest=1

Check for updates before running scans with Spybot, as the program doesn't automatically do that.

Hope this helps!
Lorry