AboutLorry Expertise I can answer most questions regarding viruses/Trojans and help to remove them.
Experience This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.
Question Hi Lorry, sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or spyware. I'm unable to update my symantec anti virus or my anti spyware program (spybot search & destroy). Everytime I try to search something related on google, it won't let me. I get to the upload page and then it says it can't connect to the server. I'm not sure what to do? Any help? Thank you! :)
Answer Hi Tania,
With Internet Explorer opened, go to Tools, Delete Browsing History, in the next window click Delete Files, Delete Cookies, and Delete Files.
Close Internet Explorer. Even though you have Symantec installed, open Internet Explorer, and go to:
Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.
Write down exactly anything it finds, then go to: http://www.symantec.com/search/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.
After removing the virus, you should be able to update Spybot and run a scan.
