Computer Security & Viruses/XP SP 3

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Expert: - 8/30/2008


Question
Hi Brian,
Sorry to bother you again.  I downloaded SP 3 like you had suggested and it went fine.  Just prior to download a Microsoft message says that they recommend closing all running programs so I closed my AV programs (Hauri & ThreatFire) and Zone Alarm, as well as 3 other programs in my tray that are part of the start menu.  When my wife downloads SP 3, in your opinion, is it necessary to close her AV program and Zone Alarm?  Thanks much, cheers!  Steen

Answer
Hi Steen

Not a bother at all.  Yes, the installation process will go much smoother if you take the time to close all your running programs first.  This is true of most installations, but especially one that writes a great deal of information to the system files, such as SP3 does.  Good luck!

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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