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Computer Security & Viruses/download failed on 2 programs due to error

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Expert: - 8/28/2008


Question
Hi Brian,
Thank you in advance for your time and effort!

I have XP Home Edition with SP 2, two running anti-virus/adware-spyware programs (Hauri ViRobot Dektop 5.5 and free version of ThreatFire from PC Tools), I use CCleaner and System Mechanic 6 for registry maintenance & PC tuneup.

I am having some trouble with downloading two programs, as follows: (1) Spyware Doctor from PC Tools.  During install the following error message pops up: Runtime Error (at-1:0):Cannot Import dll:CDOCUME*1SteenLOCALS*
Tempis-K42SG.tmpgtapi.dll  (I used "*" twice in place of a little squiggly line).  It should be noted that I also tried to download Registry Mechanic from PC Tools and the same error occurs.  I have downloaded from PC Tools in the past with no problems.  (2) Avant Browser.  In this case the download completes but when I try to open Avant, the following message pops up (sorry in advance for the lengthy error message full of who knows what):
OS: Windows XP Home Edition, SP2
CPU: AuthenticAMD, AMD AMD Athlon(tm) XP 2000+, MMX @ 1666 MHz

Module name: C:Program FilesAvant Browseravant.exe

Application data:
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JejgrVXlNdkhScEtJRHdtTTNGaGZYbHhOaVlsT1NvdU9WdC9ibnBHTU
R4R1JYZHdlRDlrVlh3UA0KSW1hZ2VCYXNlOiAwMDQwMDAwMA0KRWlwO
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gMTI4NzY3OA0KRWJwOiAxMjc3Q0I4DQpFc3A6IDEyRkYyMA0KRXJyb3
JDb2RlOiANCjhBLDFGLDQ3LDNBLDVFLDM0LDc1LDhBLDhCLERGLDhCL
DMsODUsQzAsRiw4NSwyMCxGRixGRixGRiw4QSw0LDI0LDgzLEM0LEMs
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Any ideas of what cause these problems and how to correct them?

Thank you again for your time,
Steen


Answer
Hi Steen

Which build of Avant are you trying to install?  There was a problem with older versions.  The latest is 11.6 Build 20.  The download is located here:
http://www.avantbrowser.com/  
The PC Tools problem could be related to a licensing error.  You may have previously had the program installed and was not completely uninstalled before upgrading to the newer version.  I would contact them regarding this issue.  Copy your error into a question in the forums here:
http://www.pctools.com/forum/forumdisplay.php?f=54
A PC Tools Moderator should be able to help you.  Good luck.

Brian

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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