Expert: Brian Benosky - 8/17/2008

Question
QUESTION: Hi Brian,
That link for Deckards System Scanner doesn't work. They gave a warning. See following link:http://www.techsupportforum.com/security-center/hijackthis-log-help/280436-impor
Where can I find another one?
Dorina

ANSWER: Hi Dorina

Thank you for making me aware of the issue with DSS.  Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Make sure you close EVERY open window and ALL browser windows. The only thing that should be open is the HijackThis program.
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Should it not open, go to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in your follow-up here.

Brian


---------- FOLLOW-UP ----------

QUESTION: the second one (logfilepage 2)

ANSWER: Hi Dorina

I cannot read the log file you posted.  Please don't attach it to the site.  Instead, copy and paste it into your question.  Thank you.

Brian


---------- FOLLOW-UP ----------

QUESTION: Here it is:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:11:54, on 16/08/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\SPAMfighter\sfus.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SPAMfighter\SFAgent.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WgaTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pandasoftware.com/products/activescan.htm
F2 - REG:system.ini: Shell=Explorer.exe %WINDIR%\system\Spool.exe
O2 - BHO: (no name) - {01A33D85-4706-452A-B71A-99510ADA8C0C} - (no file)
O2 - BHO: (no name) - {3F437616-E5FD-4C5B-AEDE-D7351623015A} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {A4FB009D-FAA4-4DF4-A928-D5AB7517028A} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.6972\swg.dll
O2 - BHO: (no name) - {F50B3F5E-856E-4757-9BB1-B35D46CA7719} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\RunServices: [Windows Service Agccnt] dmahojw.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O20 - Winlogon Notify: cbXRKDuV - cbXRKDuV.dll (file missing)
O20 - Winlogon Notify: iiffddd - iiffddd.dll (file missing)
O20 - Winlogon Notify: opnkiIBR - opnkiIBR.dll (file missing)
O20 - Winlogon Notify: ssttq - C:\WINDOWS\System32\ssttq.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: Windows Host Services (DLLHOST32) - Unknown owner - C:\WINDOWS\system\dllhost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: Microsoft Agent - Unknown owner - C:\WINDOWS\System32\dllcache\sxchost.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Windows NT Session Manager (SMSS) - Unknown owner - C:\WINDOWS\system\smss.exe (file missing)
O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
O23 - Service: Spool SubSystem App - Unknown owner - C:\WINDOWS\system\Spool.exe (file missing)
O23 - Service: Windows Task Services (TASKMNGR) - Unknown owner - C:\WINDOWS\system\taskmngr.exe (file missing)
O23 - Service: Uninterruptible Power Supply UPShelpsvc (UPShelpsvc) - Unknown owner - C:\WINDOWS\System32\LDR5.tmp.exe (file missing)
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: Microsoft Windows DMR Service (Windows DMR Service) - Unknown owner - C:\WINDOWS\dmrproc.exe (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

--
End of file - 6499 bytes


Answer
Hi Dorina

Download and Install SDFix from here:
http://downloads.andymanchesta.com/RemovalTools/SDFix.exe
Save it to your Desktop.
Double click SDFix.exe and it will extract the files.


Then run SDFix:

  * Open the extracted SDFix folder and double click RunThis.bat to start the script.
  * Type Y to begin the cleanup process.
  * It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  * Press any Key and it will restart the PC.
  * When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  * Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  *Copy and paste that report here along with a new HJT log.  Also, please give me an update on how the computer is running.

Brian