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About Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributer of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > WINDOWS32/SHOCK ERROR
Expert: Brian Benosky - 9/29/2008
Question
QUESTION: hello...i have a problem with internet connection - often my internet connection will just disconnect - when i reconnect it (sometimes i have to physically unplug the modem and then plug it back in), all is fine except that i cannot open any web pages, any email, nothing....when i attempt to open a web page, it flashes up at the bottom of the page WINDOWS32 SHOCK ERROR and then a little more text (which disappears too fast to read it all) - the only way to then get the web pages email etc to work is to reboot the whole pc, even tho my modem is showing an internet connection has been reestablished - hope you can help..many thanks
ANSWER: Hi Darren
Let's first rule out malware as the culprit. Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in a follow-up here.
Brian
---------- FOLLOW-UP ----------
QUESTION: hi brian ..thx 4 response - text added as requested
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Azureus\Azureus.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://exweb.exchange.uk.com/public/default.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.groups.yahoo.com/group/5_Star_Quality_Movies/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: 209.150.84.198 www.winmx.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file)
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O15 - Trusted Zone: *.imageservr.com
O15 - Trusted Zone: http://www.shiningstars.com
O15 - Trusted Zone: *.imageservr.com (HKLM)
O16 - DPF: {0089F6EE-ED54-11D5-B0E7-00508B014C1D} (ExWebClientUtils Class) - http://exweb.exchange.uk.com/clientbinaries/texInfo.CAB
O16 - DPF: {034DA761-EDB7-11D7-A20A-000802318089} (EWGPHI.desInput) - http://exweb.exchange.uk.com/clientbinaries/EWGPHI.CAB
O16 - DPF: {08F04139-8DFC-11D2-80E9-006008B066EE} (ConfigChkr Class) - https://www.osis.uk.com/vscnfchk.cab
O16 - DPF: {090EC279-1378-44B7-B521-888980212E7E} (Complist3 Class) - http://exweb.exchange.uk.com/clientbinaries/eXwebCListCtl3.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://www.intelligent-office.net/print/smsx.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2250C29C-C5E9-4F55-BE4E-01E45A40FCF1} (CMediaMix Object) - http://musicmix.messenger.msn.com/Medialogic.CAB
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {2F6A847E-2EC2-11D3-AE1B-00508B014C1D} (Parser Class) - http://exweb.exchange.uk.com/clientbinaries/XMLParser.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {397F65A6-FD3C-438B-A7EB-3D2C0655189C} (EWGPensions.desInput) - http://exweb.exchange.uk.com/clientbinaries/EWGPensions.CAB
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-24.cab
O16 - DPF: {500A5CC4-0334-11D5-87AD-0050DAC7511B} (GES.DesSSMain) - file://E:\CAB\GES.CAB
O16 - DPF: {50BD5CDA-4BA8-4048-8FAA-763F222E41D8} - ms-its:mhtml:file://c:\\nores.mht!http://adxrnet.net/code/chm/xpre.chm::/xpreload.ocx
O16 - DPF: {511835FF-EDC9-11D7-A20A-000802318089} (EWGWholeLife.desInput) - http://exweb.exchange.uk.com/clientbinaries/EWGWholeLife.CAB
O16 - DPF: {59A910DE-EE9A-11D7-A20A-000802318089} (EWGCombinedTerm.desInput) - http://exweb.exchange.uk.com/clientbinaries/EWGTermAssurance.CAB
O16 - DPF: {64311111-1111-1121-1111-111191113457} -
O16 - DPF: {70D86F3C-BA4D-11D2-80F5-006008B066EE} (VSPrefMgmt Class) - https://www.unipass.co.uk/trustwise/vspcakm.cab
O16 - DPF: {735932BD-8729-11D5-8F19-0008C7E9C2C6} (RIMA For Windows NT) - file://E:\CAB\rimant.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://exweb.exchange.uk.com/clientbinaries/msxml4.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {8E95B0CA-EB6F-11D3-979B-00508B64538B} (VersionInfo.clsVersionInfo) - file://E:\CAB\VersionInfo.cab
O16 - DPF: {91F82BFF-F70C-11D2-BB68-0008C7E9C2C6} (TEXNBSHELL.ProposalForm) - http://exweb.exchange.uk.com/texonline/core_services/new_business_processing/tex...
O16 - DPF: {A32DBCA3-4BFD-11D3-B9E4-008048FCE443} (Complist Class) - file://E:\CAB\eXwebCListCtl.cab
O16 - DPF: {A6339C32-3F93-11D5-8EB7-0008C7E9C2C6} (Pensions.clsPensionBusinessLogic) - file://E:\CAB\pensions.cab
O16 - DPF: {A74D724A-AB17-11D2-A96A-006097E20477} (eXwebUtils.HTMLUtils) - http://exweb.exchange.uk.com/clientbinaries/eXwebUtils.CAB
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {A9F86998-BB62-11D2-A988-006097E20477} (eXwebUtils.clsVersionInfo) - file://E:\CAB\eXwebUtils.cab
O16 - DPF: {A9F869B2-BB62-11D2-A988-006097E20477} (eXwebOccList.clsVersionInfo) - file://E:\CAB\eXwebOcc.cab
O16 - DPF: {A9F869C0-BB62-11D2-A988-006097E20477} (PHIHelpText.clsVersionInfo) - file://E:\CAB\PHIHelpText.cab
O16 - DPF: {A9F869CE-BB62-11D2-A988-006097E20477} (PHIToolTips.clsVersionInfo) - file://E:\CAB\PHIToolTips.cab
O16 - DPF: {AB5ED3AE-DE26-11D3-AD7A-0050044495F0} (WholeLife.clsVersionInfo) - file://E:\CAB\wholelife.cab
O16 - DPF: {ABF92614-EBA5-11D3-A315-006008134E84} (Annuities.dsrMain) - file://E:\CAB\ann_GD.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O16 - DPF: {B539A417-0C5E-11D4-97CF-00508B64538B} (Bonds.GLBI030) - file://E:\CAB\Bonds.cab
O16 - DPF: {B5805B24-2D86-11D0-ADA6-00400520799C} (ProtoView Calendar Control) - file://E:\CAB\pvcalctl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {BC954BAD-872A-11D5-8F19-0008C7E9C2C6} (RIMA For Windows 9x) - file://E:\CAB\rima9x.cab
O16 - DPF: {C2A91890-0BBD-11D4-833E-0008C78A797E} (CTP Goal Proposal Update) - file://E:\CAB\GoalUpdate.CAB
O16 - DPF: {CC696B63-4159-11D0-BDCB-0020A90B183A} (ProtoView Date Control) - file://E:\CAB\pvdate2.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DB1F08C5-F410-11D3-A316-006008134E84} (CombinedTerm.desUserDefaultsGrid) - file://E:\CAB\TermAssurance.cab
O16 - DPF: {DBA9E4A1-885A-11D3-8919-0050049D81F4} (TexPHIDS.dsrPHIInput) - file://E:\CAB\TexPHIDS.cab
O16 - DPF: {DDECE2F5-AF1F-44E7-B37F-96B6630F5C60} (PrintComponent.clsVersionInfo) - http://exweb.exchange.uk.com/clientbinaries/printdll.CAB
O16 - DPF: {E5CFA957-1CD1-11D2-85AD-006097B42E68} (TEXCList.ctlCompanyList) - file://E:\CAB\eXwebCList.cab
O16 - DPF: {E7FF5332-854E-11D2-A952-006097E20477} (eXwebOccList.clsOccRes) - http://exweb.exchange.uk.com/clientbinaries/eXwebOcc.CAB
O16 - DPF: {E9C9692E-F93C-11D1-ABB0-0040054FC6FB} (ProtoView DataTable Control 7.0 (OLEDB)) - file://E:\CAB\pvdt70.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{AD9AF8C3-0D4C-44BD-9B8E-512D74287533}: NameServer = 194.168.4.100 194.168.8.100
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
--
End of file - 12586 bytes
Answer
Hi Darren
Please accept my apologies for not getting back to you sooner. I have had some issues to deal with which prevented me from responding. Please download ComboFix from here to your Desktop:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
* Disable and close any antivirus programs.
* Double click combofix.exe and follow the prompts.
* When finished, it shall produce a log for you.
Note: Do not mouseclick combofix’s window while its running. That may cause it to stall.
Next, please download Malwarebytes' Anti-Malware to your desktop from here:
http://www.besttechie.net/tools/mbam-setup.exe
Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
Copy and paste that log here, along with the ComboFix log, and a fresh HJT log.
Brian
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