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About Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributer of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > WINDOWS32/SHOCK ERROR
Expert: Brian Benosky - 9/26/2008
Question
hello...i have a problem with internet connection - often my internet connection will just disconnect - when i reconnect it (sometimes i have to physically unplug the modem and then plug it back in), all is fine except that i cannot open any web pages, any email, nothing....when i attempt to open a web page, it flashes up at the bottom of the page WINDOWS32 SHOCK ERROR and then a little more text (which disappears too fast to read it all) - the only way to then get the web pages email etc to work is to reboot the whole pc, even tho my modem is showing an internet connection has been reestablished - hope you can help..many thanks
Answer
Hi Darren
Let's first rule out malware as the culprit. Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in a follow-up here.
Brian
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