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About Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributer of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > access violation/ cant open files
Expert: Brian Benosky - 9/22/2008
Question
I have windows 2000 xphome edition. I uninstalled some service packs because when I downloaded MS service pack I could not click onto ANY webisites anymore. I called the techs and spent forever and nothing worked. When I uninstalled it, I was able to open my favorites again. Now my problem is that I cannot open any files or attachments that people send me and cannot access files on the internet.When I click open file, I get the iexplore red icon that says Access Violation at address followed by lots of letters/numbers then AVGTOO and more letters/numbers. Would a registry cleaner help? Dont know what to do.
Answer
Hi Rosemary
As a rule, I don't recommend using registry cleaners. I would first like to check for malware to eliminate that as a possible cause of the errors. Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in a follow-up here.
Brian
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