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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > computer is infected with something
Expert: Lorry - 9/22/2008
Question
Hi I am trying to figure out what virus protection software to get because the one mine came with has expired and now it says that my computer has 417 viruses. what do I do about it? if you could email me back that would be great.
-THANKS
Answer
Hi Tomkins,
Using Internet Explorer, go to:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.
Write down exactly anything it finds, then go to: http://www.symantec.com/search/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.
Once you remove the virus(es), install an anti-virus program. A good free one is AVG, which is available from:
http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html
Hope this helps!
Lorry
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