Expert: Brian Benosky - 9/14/2008

Question
QUESTION: My computer has recently come up with some kind of malware where these fake pop-ups come up looking like my system's antivirus tools. Then they will tell me I have a virus and want me to register for their product to remove the virus. Please help.

ANSWER: Hi Todd

Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it into a follow-up here.

Brian


---------- FOLLOW-UP ----------

QUESTION: Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:28:55 PM, on 9/14/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\digtizer.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Documents and Settings\All Users\Application Data\srmpmlkd\ivehotkf.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Fujitsu\Utils\fjevents.exe
C:\Program Files\Fujitsu\Utils\FjDspMon.exe
C:\Program Files\Fujitsu\Utils\FjMnuIco.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\SAV\sav.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\3.tmp.exe
C:\WINDOWS\system32\hklybylm.exe
C:\Program Files\Belkin\F5D8011v2\BelkinWCUI.exe
C:\WINDOWS\System32\igfxext.exe
C:\Program Files\Common Files\microsoft shared\ink\TPA.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\c.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us.fujitsu.com/computers
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [FjEvents] c:\Program Files\Fujitsu\Utils\fjevents.exe
O4 - HKLM\..\Run: [FjDspMon] c:\Program Files\Fujitsu\Utils\FjDspMon.exe
O4 - HKLM\..\Run: [Fujitsu Menu] c:\Program Files\Fujitsu\Utils\FjMnuIco.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Antivirus] C:\Program Files\SAV\sav.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Antivirus] C:\Program Files\SAV\sav.exe
O4 - HKCU\..\Run: [Somefox] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\3.tmp.exe
O4 - HKCU\..\Run: [SetHlp] C:\WINDOWS\system32\hklybylm.exe
O4 - HKLM\..\Policies\Explorer\Run: [NHLbccR0E0] C:\Documents and Settings\All Users\Application Data\srmpmlkd\ivehotkf.exe
O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')
O4 - Global Startup: Belkin Wireless Networking Utility.lnk = ?
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_
O23 - Service: Digitizer Service (Digitizer) - WACOM - C:\WINDOWS\System32\digtizer.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 5004 bytes


Answer
Hi Todd

Please download ComboFix from here to your Desktop:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

* Disable and close any antivirus programs.
* Double click combofix.exe and follow the prompts.
* When finished, it shall produce a log for you.

Note: Do not mouseclick combofix’s window while its running. That may cause it to stall.


Next, please download Malwarebytes' Anti-Malware to your desktop from here:

http://www.besttechie.net/tools/mbam-setup.exe

Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
   o Update Malwarebytes' Anti-Malware
   o Launch Malwarebytes' Anti-Malware
* then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.

Copy and paste that log here, along with the ComboFix log, and a fresh HJT log.

Brian