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About Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributer of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > urgent problem, need your help if you can
Expert: Brian Benosky - 9/18/2008
Question
Hi Brian,
I don't know if you know anything regarding the following problem but, if you do, I really need your help.
Because my PC used to operate with ME and was updated to XP Home, my filing system was FAT 32. Due to the fact that NTFS is a better system, I decided to convert from FAT 32 to NTFS using the XP built-in converter. All seemed well except for one major problem...after startup and after approx. 3 to 5 minutes, a blue screen appears that reads: "a problem has been detected and windows has been shut down to prevent damage to your computer BAD_POOL_HEADER" then the message goes on telling you lots more regarding uninstalling any recent programs etc. (there has been no real recent programs and naturally this error is caused by something to do with the conversion).
I tried rebooting many times and the same problem keeps happening. After approx 3-5 minutes it reverts to the same blue screen message in ALL circumstances..i.e.. If I log on as normal, if I don't log on and don't do anything.
Brian, If you can help solve this problem it would be very, very much appreciated.
Needless to say, I am able to write to you because I am using my wife's computer.
Steen
Answer
Hi Steen
Obviously the conversion did not succeed, so a repair install of XP might be helpful. Use the procedure outlined here:
http://www.michaelstevenstech.com/XPrepairinstall.htm
You will repair XP and will not lose documents and programs this way. Let me know how you make out.
Brian
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