Expert: Brian Benosky - 1/5/2009

Question
a few weeks back the pops started for antiVirus 2009 which looks like a real windows program.  Panda Security deteted as adware and I removed.  Pop-ups still occurred and made internet explored v7.0 hangup and sluggish.  Panda site recommended a patch from microsoft that I installed and turned-off the _recover funtion on PC.  Popups still are coming at more frequent pace.  Scan report shows the virus in my local temporary internet files directory.  Now, IE7 hangs and is not working properly.  What else can I do?

Answer
Hi Jim

Please download Malwarebytes' Anti-Malware to your desktop from here:
http://www.besttechie.net/tools/mbam-setup.exe
Double-click mbam-setup.exe and follow the prompts to install the program.
  * At the end, be sure a checkmark is placed next to
        o Update Malwarebytes' Anti-Malware
        o and Launch Malwarebytes' Anti-Malware
  * then click Finish.
  * If an update is found, it will download and install the latest version.
  * Once the program has loaded, select Perform full scan, then click Scan.
  * When the scan is complete, click OK, then Show Results to view the results.
  * Be sure that everything is checked, and click Remove Selected.
  * When completed, a log will open in Notepad.
  *Save that log to your desktop.

Next, please download TrendMicro HijackThis! from the following link:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
* Save HJTInstall.exe to your desktop.
* Doubleclick on the HJTInstall.exe icon on your desktop.
* By default it will install to C:\Program Files\Trend Micro\HijackThis.
* Click on Install.
* It will create a HijackThis icon on the desktop.
* Once installed, it will launch Hijackthis.
* Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
* Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log into a follow-up to me, along with
the Malwarebytes' Anti-Malware log.

Brian