Computer Security & Viruses/General Question-Wireless

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Expert: - 1/26/2009


Question
Brian, My daughter has a Dell Vostro Laptop. She could not use the wireless internet at "Barnes and Nobles". I know nothing about this type issue. Any thoughts? Thanks very much!

Answer
Hi Jaye

From what I understand, Barnes and Nobles charges a fee to use the wi-fi service in it's stores.  She should speak to a salesperson who will help set her up using a credit card.  If there is a problem connecting due to the laptop's wireless card, let me know and we can try some troubleshooting steps.  I'll need the full model # and any errors she was receiving.

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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