Expert: Lorry - 1/15/2009

Question
Lorry, I think I have the "Juan" virus that launches pop ups every time I use Google search.  I have use Malware and AVG 7, but when they run the AV, it does not clean this.  Any suggestions?

thanks,


Answer
Hi David,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry