Computer Security & Viruses/Virus

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Expert: - 1/26/2009


Question
Hello Brian,

My problem: Spyware guard 2008.  This program appeard on my computer and I am unable to delete it.  I have malwarebytes, McAfee and Superantispyware installed, but I can not open any of the programs.  When I try to download hijack this, my browser closes.  I tried to run programs in safe mode, no go. I ran adaware, did not solve the problem.  Any help would be great! Thanks.

Answer
Hi Chase

Let's see if we can't get Malwarebytes' running, because it is the best tool to clean out this pest.  Booted in safe mode and uninstall Malwarebytes'. Reboot into safe mode again and install Malwarebytes.  In case you need the link:
http://www.besttechie.net/tools/mbam-setup.exe
Reboot into safe mode again try running the scan.  You may need to change mbam.exe to something like chase.exe.
If you do manage to get it going, post me the log and a HijackThis log.

Brian

Computer Security & Viruses

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Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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College Educated Self-taught Computer Skills

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