Expert: Brian Benosky - 1/11/2009

Question
i have the same problem as the other guy i believe it was question in 2007 ..so my taskbar dissapears and explorer is crashing form time to time ..here's the ht's log file

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:39:02, on 11/01/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20935)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\CheckPoint\ZAForceField\ISWMGR.exe
C:\Program Files\CheckPoint\ZAForceField\ISWMGR.exe
C:\Program Files\Systweak\Systweak CacheBoost\cbsrv.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
C:\WINDOWS\system32\UTSCSI.EXE
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\OO Software\DiskImage\oodiag.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Mouse Driver\StartAutorun.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Mouse Driver\KMConfig.exe
C:\Program Files\Mouse Driver\KMProcess.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Mouse Driver\StartAutorun.exe
C:\Program Files\Mouse Driver\KMConfig.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Systweak\Systweak CacheBoost\trayicon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\TuneUp Utilities 2009\MemOptimizer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mouse Driver\StartAutorun.exe
C:\Program Files\Mouse Driver\KMConfig.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.windowsxlive.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = plimus.com,www.plimus.com,regnow.com,www.regnow.com,
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - (no file)
R3 - URLSearchHook: The Pirate Bay Toolbar - {a33fa729-d155-4b23-842b-2c665ecabdb6} - C:\Program Files\The_Pirate_Bay\tbThe_.dll
R3 - URLSearchHook: (no name) - {bc4be15d-6a34-4356-9e97-79e43da32b1d} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: The Pirate Bay Toolbar - {a33fa729-d155-4b23-842b-2c665ecabdb6} - C:\Program Files\The_Pirate_Bay\tbThe_.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ForceField Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [NvMediaCenter] "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] "C:\WINDOWS\RTHDCPL.EXE"
O4 - HKLM\..\Run: [KMCONFIG] "C:\Program Files\Mouse Driver\StartAutorun.exe" KMConfig.exe
O4 - HKLM\..\Run: [Alcmtr] "C:\WINDOWS\ALCMTR.EXE"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /start_mode="auto"
O4 - HKLM\..\Run: [Ashampoo Core Tuner] "C:\Program Files\Ashampoo\Ashampoo Core Tuner\ct.exe" -TRAY
O4 - HKLM\..\Run: [CacheBoost] C:\Program Files\Systweak\Systweak CacheBoost\trayicon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [TuneUp MemOptimizer] "C:\Program Files\TuneUp Utilities 2009\MemOptimizer.exe" autostart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Translate with &Babylon - res://C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Translate.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Quick Login www.yu-mp3.com - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: &Quick Login www.yu-mp3.com - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\WINDOWS\system32\shdocvw.dll
O15 - Trusted Zone: http://cdnrep.reimage.com
O16 - DPF: {10ECCE17-29B5-4880-A8F5-EAD298611484} (ReiEngine Class) - http://cdnrep.reimage.com/reix1214.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.82;85.255.112.117
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: CacheBoost Performance Optimizer and Tuner Service (CacheBoost Service) - Systweak Inc - C:\Program Files\Systweak\Systweak CacheBoost\cbsrv.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: ForceField IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: O&O DiskImage - Unknown owner - C:\Program Files\OO Software\DiskImage\oodiag.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional Business 2009\RpcAgentSrv.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: CLCV0 (UTSCSI) - Unknown owner - C:\WINDOWS\system32\UTSCSI.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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End of file - 10330 bytes


Answer
Hi Alexander

Please download Malwarebytes' Anti-Malware to your desktop from here:
http://www.besttechie.net/tools/mbam-setup.exe
Double-click mbam-setup.exe and follow the prompts to install the program.
  * At the end, be sure a checkmark is placed next to
        o Update Malwarebytes' Anti-Malware
        o and Launch Malwarebytes' Anti-Malware
  * then click Finish.
  * If an update is found, it will download and install the latest version.
  * Once the program has loaded, select Perform full scan, then click Scan.
  * When the scan is complete, click OK, then Show Results to view the results.
  * Be sure that everything is checked, and click Remove Selected.
  * When completed, a log will open in Notepad.  Copy that log into a follow-up along with a new HJT scan.

Brian