Expert: Lorry - 1/14/2009

Question
Hi,
I've a laptop which uses McAfee antivirus Total Protection 2009. Yet still I couldn't destroy the virus 'Sweetheart'. Is there any mechanism within the antivirus, or is there another antivirus software which can destroy this? THANK YOU.

Answer
Hi Henok,

Each AV program uses different names for the same virus,saying that, using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

You might also want to download Malwarebytes' Anti-Malware 1.32 from:

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry