Expert: Lorry - 1/13/2009

Question
Hi
 I have purchased a registered anti virus of TREND MICRO but for some days it is showing 3 viruses and doesn't remove them. it shows their path and name what I am unable to find in search option too otherwise antivirus is working properly

My OS is WIN XP Professional
here is little virus description:
virus name:
cryp_Xed-6
cryp_mangled
Path:

D:\system volume information\_restore{33.....59FE}\RP110\

thanks

Answer
Hi Vish,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry