Expert: Brian Benosky - 1/31/2009

Question
hi.
i have windows xp sp2 and as i downloaded a file and some windows poped up talking about "The instruction at "0x7c918fea" referened memory at "0x00000010." the memory could not be written. click ok to terminate the program
click cancel to debug."
i presed both becaused it poped all the timed so i rebooted and the windows logal will pass but take about a min.  then only the wallpaper is visable. i did the safe mod but that window would pop up and all black beside safe mod  on the corner.    
help

Answer
Hi Kevin

This error is possibly related to malware on your system.  If you can open a browser window in normal or safe mode with networking, follow these instructions:
Please download Malwarebytes' Anti-Malware to your desktop from here:

http://www.besttechie.net/tools/mbam-setup.exe

Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
   o Update Malwarebytes' Anti-Malware
   o and Launch Malwarebytes' Anti-Malware
* then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.  Save the log file to your desktop.

Next, please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Make sure you close EVERY open window and ALL browser windows. The only thing that should be open is the HijackThis program.
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Should it not open, go to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in your follow-up along with a copy of the Malwarebytes scan.
  * Do not fix any entries in HijackThis, as they may be harmless.


Brian