Expert: Lorry - 10/21/2009

Question
Hello

I have Win32/Trojan virus.  Could you please help me to remove from Vista windows.  also what the best anti virus program for free and for pay. Can I remove for free.  Thank you.

Answer
Hi Inna,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

AVG and Avast are the top two free anti-virus programs. Check them out at:

http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

http://download.cnet.com/Avast-Home-Edition-Free-Antivirus/3000-2239_4-10019223....

Norton AntiVirus is one of the top paid programs, check that out at:

http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.1795800/...

Hope this helps!
Lorry